Head Receptionist

Are you an experienced Receptionist looking for your next step? At Perth Vets for Pets we have an exciting opportunity for you to join our team as a Head Receptionist on a 12 month fixed term contract to cover maternity leave.

About Us:

We are a locally owned practice led by our senior vet and head nurse. Our wonderful, longstanding team is made up of one senior Vet/JVP, one PT Vet and one FT vet, one Head RVN/JVP, two FT RVNs, and two Client Care Advisors. We also have a great relationship with our Business Relationship Manager, who is always on hand for additional support and advice. We take pride in our friendly, welcoming, and supportive environment, where teamwork and mutual respect are at the heart of what we do. We understand the importance of a good work-life balance and mental health support, and we strive to create a positive and constructive workplace for everyone.

What your typical day will look like:

As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.

You will undertake all core receptionist responsibilities, with added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, and handling client complaints professionally.

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role working 30 hours per week. Prior experience managing a team is required; veterinary practice experience is an advantage.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this role is £28,500 per annum.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: PH1 5XD

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!