Client Care Advisor

If you take pride in delivering outstanding customer service, enjoy working as part of a supportive team, and love helping people and their pets, we’d love to hear from you.

Our Giltbrook Vets for Pets practice are looking for a friendly, enthusiastic Part Time (20 hours per week) Client Care Advisor to be the welcoming faces of our practice.

About us

Our brand-new practice, opened in March 2026, is located within one of our modern Pets at Home stores and has been thoughtfully designed with both clinical excellence and team wellbeing in mind.

You’ll be working in a light, spacious, air-conditioned environment, fully equipped with state-of-the-art facilities to support high-quality veterinary care.

About the Role

As a Client Care Advisor, you’ll play a vital role in the smooth day-to-day running of the practice, acting as the key link between our clients and clinical team. Your focus will be on delivering an exceptional experience for every client and ensuring their pets receive the very best care from the moment they walk through the door.

No two days are the same, but your typical responsibilities will include:

• Welcoming clients and their pets in a warm, friendly, and professional manner
• Providing guidance, reassurance, and support to clients during their visit
• Managing appointment bookings and coordinating daily schedules using our online booking system
• Handling payments and arranging future appointments with confidence
• Supporting the wider practice team to ensure a smooth and efficient workflow
• Creating a positive, calm, and caring environment for both clients and colleagues

Your ability to build strong relationships, communicate clearly, and remain organised in a busy environment will be key to your success in this role.

What We’re Looking For

We’re seeking someone who is naturally people-focused, compassionate, and enjoys being busy.

You’ll thrive in this role if you:

• Are the friendly and welcoming first point of contact for clients and their pets
• Stay calm, attentive, and professional, even in emotionally challenging situations
• Enjoy helping others and take pride in delivering excellent customer service
• Have strong communication skills and a positive, can-do attitude
• Are confident using computers and online systems
• Bring enthusiasm, warmth, and a genuine love of animals to your work
• Can support clients through a wide range of experiences from celebrating a new puppy’s first visit to offering compassion during difficult moments

Previous experience in a receptionist or customer-facing role is essential, and experience within a veterinary or healthcare environment would be advantageous, though not essential.

Why Join Us?

At Giltbrook Vets for Pets, you’ll be part of a welcoming and supportive team where everyone works together to deliver excellent care and service. You’ll have the opportunity to make a real difference every day not just to our clients and their pets, but to the atmosphere and success of the practice.

If you enjoy a fast-paced role, love working with people and animals, and want to be part of a team that truly cares, we’d love to hear from you.

Location: NG16 2RP

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!