Client Care Advisor

We are looking for a full time Client Care Advisor to join our dedicated and hardworking team.

This isn't your average reception role. No two days are ever the same. One day you'll be helping a worried owner, the next you'll be welcoming excited new puppy owners or supporting one of our busy clinical teams. You'll need to be organised, adaptable and happy to jump into whatever the day brings.

We're looking for someone with a real passion for customer care, who enjoys working in a busy environment and isn't afraid to get stuck in. Most importantly, we want someone with plenty of personality, someone who takes pride in their work, builds lasting relationships with our clients, and brings positive energy to the team every single day.

This is a Full Time role working 39.5 hours per week. The working hours are:

Monday - off, Tuesday 8.30-3pm, Wednesday - 8.30am-7pm, Thursday 8.30am-7pm, Friday 8.30am-7pm and a 1 in 3 Saturday morning 9am-1pm.

About us:

You would be joining practice partners Julie Ling MRCVS, Claire Bullock RVN and our amazing team of 4 vets, 5 RVN’s, 1 SVN and 2 Client Care Advisors.

Benefits:

• Salary – meets national living wage
• 5.6 weeks holiday rising to 6.6 weeks after 2 years’ service
• Day off for your birthday if it falls on a working day
• Paid lunch breaks
• 20% off at Pets at Home
• Hours of work - Monday - off, Tuesday 8.30-3pm, Wednesday - 8.30am-7pm, Thursday 8.30am-7pm, Friday 8.30am-7pm and a 1 in 3 Saturday morning 9am-1pm
• Previous experience working in a veterinary practice, doctors or similar customer service role is preferred