Client Care Advisor

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you here at Thurrock Vets for Pets!

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You'll be joining a fantastic team made up of 4 vets and a clinical director, 3 RVNs, 3 SVNs, a Practice Manager, Practice Director and 5 CCAs.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

You’ll be working 40 hours a week including 1 in 4 weekends on a rota basis.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential and a strong background/previous experience of customer care would be preferred.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Please note that we are unable to provide a career path into nursing at this time.

Benefits

In return, we offer benefits such as:

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• Private Healthcare Insurance
• Access to discounts and cashbacks
• Pension
• Holiday allowance
• Free car parking

Location: RM20 3LP

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!