Client Accounts Administrator

Job Description

Are you highly organised, detail-driven, and confident working with numbers in a busy environment? We’re looking for a proactive Finance Administrator to join our friendly and fast-paced team in Leeds Birstall Vets for Pets 24/7 Hospital.

The Role

This is a key role at the heart of the practice, ensuring our financial processes run smoothly, accurately, and efficiently while supporting excellent care for our clients and their pets. You’ll work closely with both the management and clinical teams, playing an important part in maintaining financial integrity and delivering outstanding service.

We’re looking for someone who enjoys taking ownership of their work, thrives in a busy environment, and takes pride in accuracy and efficiency. You’ll be a key part of a supportive team that values collaboration, professionalism, and great client care.

This is a full time role working 40 hours per week.

Key Responsibilities

• Daily banking, petty cash management, and payment reconciliation
• Managing client accounts, debt control, and responding to financial queries
• Processing insurance claims (direct and indirect) within required timeframes
• Monitoring pre-authorisation and direct claim payments
• Updating and maintaining financial spreadsheets and debt reports
• Chasing outstanding payments and invoices
• Processing and allocating direct credits
• Supporting care plan queries, cancellations, and related finance tasks
• Handling finance-related emails and correspondence
• Maintaining accurate financial records in line with practice procedures

About You

• Previous experience in a finance or accounts administration role (essential)
• Strong attention to detail and excellent organisational skills
• Confident using spreadsheets and practice management systems
• Ability to work independently and manage competing priorities
• Clear and professional communication skills
• Experience in a veterinary, healthcare, or service-based environment is desirable but not essential

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this position is national minimum wage dependant on age.

Location: WF17 9AD

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!