Senior Engineer-Systems Analysis

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As a Project Manager on the DMBM Front Door Team, you’ll be responsible for leading the intake funnel and prioritization of communications requests by overseeing new projects from conception to assignment, as well as the ongoing evolution of those process capabilities. The primary goal is to maximize productivity and quality by giving people the time to do good work and avoid unnecessary time spent clarifying requirements or revising downstream work. You will have a thorough understanding of the problems to be solved and work across other cross functional stakeholders to determine the best potential solutions, and socialize the final approach with stakeholders.

• Project manage a variety of incoming requests that require the support of the communications team.

• Request Triage - Evaluating the overall priority of the request, and coaching submitters on how they can fortify their requirements to meet minimum viability.

• Business Requirements Fidelity - Ensure that all necessary information is as complete and quality as possible and the requirements are comprehensive, clear, and complete.

• Timing/Pacing Management - Beyond "getting the right information", it's also important that we get it in enough time to get the work done correctly. This means being well aware of typical lead times, and managing expectations for submitters

• Upstream Education & Accountability Support and train new requesters in request process. Monitor problematic patterns with specific individuals, groups, or types of work - and work both with those teams and their management, as well as our overall process - to address those gaps at their source, addressing root cause problems to avoid having to compensate for those chronic gaps when the requests come in.

• Lead project alignment decisions across multiple VP and Director Teams.

• Direct the team responsible for driving the technology behind process improvements.

• Write business requirements that will continually drive incremental automation, improving efficiencies and agility within a high volume process.

• Optimize speed to market: date submitted, date prioritized and date assigned for work to commence.

• Act as key stakeholder and champion for both the requestor and the NBx execution teams.

• Partner across cross functional teams to gain alignment on ownership,timing and scope of deliverables.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Three or more years of experience in managing large cross-functional projects.

• Project Management experience, including experience with cross-functional projects and Agile methodology.

Even better if you have one or more of the following:

• Master’s degree – more impressive if you have an MBA.

• Project management certification.

• Ability to manage complex requests with a strong attention to detail.

• Keen stakeholdering capabilities, with the ability to effectively engage teams.

• Ability to juggle many very diverse offers (loyalty offers, upsell, pricing, winback, and more) simultaneously.

• Results and process oriented.

• The ability to manage escalated situations.

• Excellent written and verbal communication skills, including ability to communicate complex concepts in simple, actionable terms.

• Excellent organizational and time management skills.

• Results oriented, strong sense of urgency, proactive and flexible.

• Excellent problem-solving, technical and analytical skills.

• Highly motivated self-starter with preference to work in a fast-paced, fluid environment.

• Experience presenting to management.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.