Senior Content Designer

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Verizon Connect is seeking an experienced Content Designer to join our UX team. We believe that text is an interface too, so we’re seeking an experienced content professional to improve the content in the user interface and ensure our microcopy is effective. The Content Designer is also responsible for writing and governance of onboarding content and help articles.

You will work closely with the researchers, designers and engineers delivering our products and with our localisation team. You will develop standards, style guides and processes that will form part of our Design System documentation.

What we’re looking for...

As a senior Content Designer, you will be responsible for:

• Writing clear, concise, engaging copy (such as microcopy, UI labels, menu labels, buttons, and headline) that guides users through the product and helps them interact with it.

• Creating a consistent end-to-end experience and ensuring that digital content complies with style and brand guidelines, legal, and compliance.

• Collaborating with product and design teams to align on user experience and bring a content perspective to the designs.

• Setting standards for microcopy across a product suite on web, Android and iOS applications.

• Creating onboarding guides that drive active use of our products.

• Creating help articles for our web and mobile products.

• Coordinating across teams to become a central point of contact for help and microcopy requirements.

• Maintaining and refining help content based on user feedback and usage analytics.
  

You'll need to have:

• Experience in a technical writing or content strategy role for a SAAS company.

• A Bachelor's Degree in English, Technical Writing, or equivalent work experience.

Even better if you have one or more of the following:

• You write clearly, concisely and with a deep understanding of the needs of your readers.

• You have set standards for content, and provided guidance and copy-editing services for people implementing your standards.

• You are a problem solver, able to set goals and can work on your own initiative.

• You are familiar with XML authoring tools (MadCap, Paligo)

• You measure the impact of content and use metrics to analyse and refine it.
  

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.