Onboarding & Integration Lead

Job Description

About Unmind

Unmind is the workplace wellbeing platform on a mission to create mentally healthy workplaces, where everyone can flourish.

We partner with some of the world’s biggest brands like Uber, Major League Baseball, Nationwide, Disney, Sony, and British Airways to give over 2.5 million people the right support at the right time.

We’re unique because we’re actually backed by science. We take a whole organisation approach, giving people at all levels the tools they need to thrive.

The Role - Onboarding & Integration Lead

The role includes all the normal, onboarding, implementation and integration stuff, such as project management, great comms, stakeholder and risk management. It also involves working closely with our Product Support, Client Success and Science teams. Here are a few of the things that will help you figure out if this is the right role for you:

• Hands on impact: you have hands-on experience in this role. You should have a "no task too big or too small" attitude towards getting things done and be comfortable being super hands on.
• Passionate about people and processes: you should be comfortable working at both a highly detailed and strategic level with great interpersonal skills and strong stakeholder management, a person who people go to, to help solve problems.
• Client focussed: One of our company values is Inspire and Impact. We obsess over our customers’ hearts, minds and needs. We seek to understand and serve them, and discover how we can deliver delightful products to drive change for their teams. Because we know the more clients we serve, the more value we create, the closer we will be to achieving our vision.
• Resilience and determination: Startup life rarely offers the luxury of a steady, predicable, day to day. You need to be agile, think on your feet and to innovate at speed. This is not for everyone. Please don’t interpret that as us not caring about planning, detail and focus - we absolutely do, we just want to get value to our customers as quickly as we can.

This role will take ownership of our Onboarding & Integration projects. From our first moment of contact with prospective or realised clients, we want to offer them a best in class customer experience - in particular, we want to ensure that their journey from prospect through to an active client on the Unmind platform is as seamless and smooth for them as possible.

In this role, you will:

• Be the accountable person for the overall management and success of Integration & Onboarding projects.
• Build great relationships with our clients.
• Become an expert in the Unmind platform and provide technical support to all teams throughout the onboarding journey.
• Be responsible for defining & sequencing requirements and outputting these as clear and accurate project plans with actionable tasks.
• Create a shared understanding and transparency across all teams involved and, mostly importantly, for the client.
• Create and maintain shared documentation and ensure cross-team coordination sessions are planned in and stakeholders are updated

Skills and Experience

We firmly believe that no one is the finished article and that there should be learning in every role you do. However, some experience in the following is important for the role.

We're looking for people who are:

• Passionate about working in a dynamic environment with rapid growth.
• Excellent consulting and relationship skills
• Strong experience in end to end delivery of technology products using Agile Methodologies and frameworks.
• Mapping Roles & Responsibilities, Risks and Dependencies.
• Comfortable working at both a highly detailed and strategic level with great interpersonal skills and strong stakeholder management, a person who people go to, to help solve problems.
• Find new concepts easy to understand, and show the resourcefulness to keep asking until clarity is achieved.
• Know your strengths, yet recognise there’s always more to learn from others.
• Passionate about mental health, tech-for-good, and generally improving people’s lives.
• Hungry to make Unmind the global category leader of workplace mental health

Uniting Behind Uniqueness

We are committed to building an inclusive workplace and encourage everyone to bring their whole selves to work. However you identify, and whatever background you bring with you, we welcome you to apply for a role at Unmind.

If there are any adjustments that would help improve your experience with Unmind, please do let us know when you apply.

We also believe our interview process should be inclusive and transparent. Find out what to expect and more about our commitment to diversity on our candidate FAQs page here. As always, if there is anything missing, or you've identified a way we can improve, just let us know!

Benefits

At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders, helping them be happy, healthy and fulfilled. You can see the full details of our benefits on our careers page, but they include:

• Private Medical Insurance for you and your family
• Unmind Equity scheme
• 25 days annual leave plus your birthday day off and celebration days
• Flexible working, including flexible use of Public Holidays
• Summer Fridays
• £1,000 annual learning budget with 2 days learning leave
• Monthly ClassPass Subscription
• Dog-friendly workplace

We believe our interview process should be inclusive and transparent. Find out what to expect and more about our commitment to diversity on our candidate FAQs page here: tinyurl.com/bd8xsnrj