Technical Analyst (Network Assurance)

Job Description

United Utilities keeps the North West flowing. Our purpose is clear: deliver great water for a stronger, greener, healthier region. Every day we protect the environment, support local communities and power the regional economy through essential services people rely on.

As a FTSE 100 company, we champion inclusion, innovation and continuous improvement. We back our people to grow, share ideas and do their best work in a culture where everyone can contribute and belong. Join us and you will be part of a business that thinks long term, acts responsibly and delivers real value for customers and communities.

The Role

We are recruiting a Technical Analyst (Network Assurance) to ensure the accuracy, consistency and reliability of operational and performance data across our Water Network. Your work will strengthen data integrity, support informed decision making and help maintain regulatory compliance.

You will work within a specialist Technical Assurance team, providing independent oversight of activity recording, asset‑failure reporting, Operational Risk Assessments and RCFA reviews. You will also support the wider Network Technical Team by delivering performance insights, promoting operational excellence and embedding standardised processes across all network hubs.

Key Responsibilities

Data Quality and Governance

• Maintain the integrity of end‑to‑end operational data
• Ensure compliance with licence‑to‑operate and internal data standards
• Lead governance of Network, Customer and Leakage asset‑failure recording, ensuring accurate RCFA justification
  
  

Operational Risk and Performance Insight

• Oversee Operational Risk Assessment processes and ensure correct identification of activities
• Provide reliable performance insights that highlight issues and improvement opportunities
  
  

Continuous Improvement and Technical Excellence

• Contribute to operational excellence across all network hubs
• Support the creation and delivery of improvement plans that deliver measurable impact
• Assist the Senior Technical Analyst with independent technical advice across local and regional teams
• Promote consistent quality standards and help embed best practice and process standardisation
  
  

Technical Review Support

• Provide impartial administrative support for technical reviews, ensuring accurate and objective documentation

Skills & Experience

Technical and Analytical

• Strong capability in analysing large datasets and generating meaningful insights
• Experience using Exasol, Tableau, ArcMap, Netbase, STS and WaterCore
• Confident Excel skills for data extraction, analysis and report creation

Communication and Collaboration

• Skilled communicator able to engage and influence a wide range of stakeholders
• Strong relationship building skills across operational and technical teams

Operational Awareness

• Understanding of Water Network operations and wider utilities sector drivers
• Ability to provide on‑site support across network locations

Problem Solving and Prioritisation

• Logical thinker able to identify root causes and recommend practical solutions
• Able to manage competing demands and deliver high‑quality work under pressure
• Committed to continuous improvement and operational optimisation

Qualifications

• GCSEs (grades 9 to 4) in Maths, English and Science or relevant experience in Water Network operations
• Full UK driving licence

Why Join United Utilities

Build your career with a leading FTSE 100 employer while making a tangible difference for millions across the North West. You will work in a culture that values innovation, inclusion and personal growth, with the support, learning and opportunities to progress and thrive.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

If you’re driven by data quality, operational excellence and meaningful work that makes a real difference, we would love to hear from you.

Apply now and help us shape the future of water services for our region.