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United Utilities

Process Operator

7.5

/10

Transparency ranking
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Job Description

The Role

We’re looking for someone hands-on, team focused individual to help keep our wastewater treatment sites running smoothly.

Based on site, you’ll carry out essential tasks across a number of treatment sites, helping us meet important environmental, safety and customer standards. From taking samples and readings to cleaning and routine checks, your work will play a key part in protecting public health, the environment, and the communities we serve.

Role Accountabilities

  • Carrying out day-to-day operational and maintenance tasks across wastewater treatment processes.
  • Helping ensure our sites meet environmental regulations and performance targets.
  • Taking a hands-on approach to both planned and reactive work.
  • Adapting to change tasks and priorities as needed.
  • Carry out routine checks, inspections, and maintenance tasks across operational sites.
  • Support with investigations, root cause analysis, and implementation of corrective actions where required.
  • Contribute to continuous improvement initiatives to optimise contractors to deliver operational objectives.

Essential Skills & Experience

  • A full UK driving license is required.
  • Worked in a related industry with similar operational environments and technical demands.
  • Knowledge of environmental output standards, compliance requirements, and procedures.
  • Strong problem-solving skills and the ability to think on your feet.
  • Able to always follow processes and work safely.
  • Comfortable working in a physically active, hands-on role.
  • Willing to work outdoors in all weather conditions.
  • A flexible approach to work changing tasks and priorities.
  • Willingness and ability to work towards an accredited qualification relevant to the role.

Benefits

  • A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
  • A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
  • Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
  • A comprehensive healthcare plan through our company-funded scheme
  • MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
  • Best Doctors
  • Salary Finance
  • Wealth at Work courses
  • Deals and discounts
  • EVolve Car Scheme
  • Employee Assistance Plan
  • Mental health first aiders
  • ShareBuy
  • MORE Choices flexible benefits
  • Enhanced parental leave schemes

Salary - £32,376
Work Type - Onsite
Job Location - Hyndburn Wastewater Treatment Works, Mill Lane, Great Harwood, Near Blackburn, BB6 7UQ
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

Company benefits

26 days annual leave + bank holidays
Annual bonus
Buy or sell annual leave – Buy or sell up to 5 days per year
Death in service – covered for 4 times pensionable earnings
Cinema discounts
Employee recognition scheme – Colleague led recognition scheme with monthly winners
Cycle to work scheme
Dental coverage
Collaboration spaces
Electric Car Salary Sacrifice
Employee assistance programme
Enhanced maternity leave
Enhanced pension match/contribution – Up to 21% combined contributions
Enhanced sick days
Ergonomic workstations
Faith rooms
Family health insurance
Further education support
Gym membership – On-site gym at our head office & discounts on local gyms for those not based there
Health cash plan
Health insurance
In house training
Mental health days – 1 wellbeing day per year (on top of annual leave entitlement)
Mental health first aiders
Compassionate leave
Enhanced paternity leave
Mental health platform access
On-site gym
Open to compressed hours
Open to part time work for some roles
Adoption leave
Private GP service
Professional subscriptions
Referral bonus
Neo-natal leave
Reservist leave
Restaurant discounts
Secure on-site parking
Sensory-Friendly Setup
Shared parental leave
Will writing
Carer’s leave
On-site childcare
Pregnancy support
Income protection

Working at United Utilities

Company employees:

7,000

Gender diversity (m:f):

65:35

Office Locations