Business Change Manager

Job Description

Why Join United Utilities?

United Utilities is shaping a stronger, greener, healthier future for the North West and you could be at the heart of that transformation. Ranked #4 in The Inclusive Top 50 UK Employers, we’re committed to creating a workplace where everyone can thrive, innovate, and be themselves.

As a FTSE 100 organisation, we invest in our people and recognise the impact they make. You’ll enjoy:

• 26 days annual leave + 8 bank holidays (rising to 30 days after 4 years)
• Outstanding pension up to 14% employer contribution
• Performance-related bonus + recognition awards
• Company-funded private healthcare
• The chance to shape change that impacts millions across the North West

The Opportunity

We’re looking for an experienced Business Change Manager to play a pivotal role in delivering transformation across United Utilities. Sitting within our Transformation & Strategic Programmes directorate, you’ll guide people-centred change, ensure business readiness and adoption of new ways of working that deliver measurable, tangible benefits.

This is a role for someone who thrives in complexity, influences with confidence, welcomes ambiguity and brings clarity to change.

What You’ll Be Doing

• Managing change end-to-end on large, complex programmes and projects
• Developing and delivering change strategies and plans
• Conducting detailed change impact assessments
• Shaping and coordinating Change Networks including Deployment Leads, Change Champions, Training Teams and Communications Specialists
• Driving readiness activities, UAT alignment, and adoption reviews
• Matrix-manage training and communication delivery to ensure successful deployment and adoption
• Defining critical success factors that support benefits realisation
• Partnering closely with Business Analysts, Programme/Project Managers, and Technology to ensure seamless delivery
• Advocating continuous improvement across the Business Change Team, supporting the development of standardised tools and templates

What You’ll Bring

• Proven experience managing and embedding change in large, complex organisations
• Change Management Practitioner accreditation (APMG, PROSCI or similar)
• Ability to translate noise and vision into tangible outcomes
• Strong influencing skills with the confidence to advise and constructively challenge stakeholders
• Excellent stakeholder management capability
• Resilience, tenacity, and the ability to navigate ambiguity
• A coaching mindset that motivates and mobilises others

About the Team

You’ll be joining an experienced, high-impact team that:

• Provides in-house consultancy on all aspects of change
• Leads change delivery across major, multi-directorate programmes
• Works collaboratively with People Services, Corporate Affairs, Delivery Teams, and Technology Services
• Utilises a network of Senior Leaders, People Managers, and Front-Line Colleagues
• Uses organisation-wide exposure to drive cross-directorate collaboration

If you’re driven by meaningful transformation and want to help shape the future of water services for millions, we’d love to hear from you.