Unibuddy • London

Customer Engagement Specialist

3–4 days/week at home

Fully flexible hours

Job Description

London, UK (Hybrid)

12 month contract (permanent possible after the initial period)

Salary up to £40k per annum

The Role

Unibuddy has experienced explosive growth since launching in 2017. We now work with 600 higher ed institutions in 35 countries worldwide. We’ve raised over $33M from top-tier investors, and we’re on course to achieve our ambitious goal of empowering 10 million students to make the right choices in their higher ed journey.

In the next chapter, we’re taking a huge step forward. We're transforming our offering with our newest product, Unibuddy Community. Community is an official, safe space for students to communicate in a group messaging platform, no matter where they are in their higher ed journey.

Here’s where you come in

We’re looking for an experienced Engagement Specialist to onboard, train and support our growing customer base for our recently launched student group chat product “Community”. You will join a global Customer Success team and be part of the Onboarding function that is highly collaborative, creative and impact-driven. You will report directly to the Support & Onboarding Lead.

As a Customer Engagement Specialist, you will be the subject matter expert for the Unibuddy Community product and manage the implementation process for customers from start to finish. You will provide hands-on support to directly assist with the creation, promotion and ongoing management of student communities.

Your day-to-day

  • Work with customers to build, promote and manage highly engaging student communities
  • Serve as a product expert for Community and ensure strong product adoption across all partners and relevant stakeholders
  • Develop tailored training programmes to upskill staff and student ambassadors
  • Create mutual action plans to measure performance for the Community product and demonstrate ROI
  • Provide ongoing technical support to our global Community customers
  • Design and deliver a series of product best practice sessions for Community
  • Monitor conversational trends and produce tailored reports on student insights
  • Work collaboratively with the support team to raise any issues identified

This might be for you if…

  • You have experience in a previous role with tech product adoption or product implementation
  • You are analytical and comfortable working with product data
  • You are customer-facing and skilled at building impactful customer relationships
  • You have strong communication skills and enjoy finding creative ways to engage customers and boost product adoption
  • You are a proven self-starter and show strong initiative
  • You are self-motivated, hard-working and coachable
  • You are passionate about student engagement and student wellbeing
  • You feel at home in a high-growth environment where we don't know all the answers but you have the opportunity to learn and grow quickly

It’s a bonus if:

  • You are familiar with video recording and CRM tools such as Intercom and Loom
  • You have webinar hosting experience and have created webinar content in previous roles
  • You haved worked in Higher Education or in a marketing role

It’s a bonus if:

  • You are familiar with video recording and CRM tools such as Intercom and Loom
  • You have webinar hosting experience and have created webinar content in previous roles
  • You haved worked in Higher Education or in a marketing role
  • You have experience in a previous role with product enablement or product implementation

    We know that typically females and underrepresented groups only apply to jobs if they see themselves ticking every box. We believe we’re more than boxes to tick. If you don't meet all the requirements but think you might still be right for the role or others, please apply anyway. We're always keen to speak to people who connect with our mission and values.

About our team

The Customer Success team at Unibuddy is comprised of high-performing, mission-driven and highly collaborative people. We are hungry to learn and strive always to deliver an unforgettable customer experience. In this role, you will have the opportunity to manage a critical piece of the Unibuddy product. You’ll join a rapidly scaling team and play a crucial role in implementing our newest product: Unibuddy Community.

What's on offer

  • Salary of up to £40,000 plus stock options.
  • Highly flexible work culture of hybrid working & flexible hours - we’re Flexified!
  • Private healthcare provided by Bupa.
  • Life insurance.
  • Mental health support provided by Spill.
  • 25 days of annual leave plus 4 additional days for the Christmas break and national holidays.
  • Family friendly policy. Enhanced maternity, paternity and adoption leave.
  • Latest MacBook or PC. Monitor for your home is also provided.
  • Home working setup supplied.
  • Private healthcare provided by Bupa.
  • Mental health support provided by Spill.
  • Life insurance.
  • Learning & development budget of £800 per year.

Students are at the heart of what we do. Our mission is to empower students to make the right decisions throughout their higher education journey. We provide higher ed institutions with the right tools to enable students to connect with each other, share experiences that create a sense of belonging, and feel confident in making one of the most crucial decisions of their life.

We rock! It’s our people that make us successful. We have 100 employees globally and a fantastic culture. But don’t take our word for it - we’re proud to be named by Built In as one of the best mid-sized companies to work for in the US, Mogul awarded us as a top 100 workplaces for benefits, and we won an award with Flexa as one of the most flexible EdTech & Education companies.

Ready to apply?

Great! Please send a CV and showcase your motivations.

Not quite ready to apply or have some questions? Then please get in touch with the talent team at becomeabuddy@unibuddy.com

Company benefits

Enhanced maternity leave – 18 weeks full pay
Enhanced paternity leave – 12 weeks full pay
Adoption leave – 18 weeks full pay (primary carer), 12 weeks full pay (secondary carer)
Work from anywhere scheme – Work from anywhere 1 month of the year
29 days annual leave + bank holidays
Work from home allowance
Teambuilding days
Private healthcare
Spill - Mental Health App
£800 Learning & Development Budget
Life Insurance
Company Pension Matched up to 6%

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Unibuddy provides and then we anonymously survey a statistically significant proportion of their employees to make sure Unibuddy is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Unibuddy

Company employees

120

Gender diversity (male:female)

M:F:O 52:47:1

Office locations

London, New York, Bangalore

Funding levels

£23,400,000
What employees are saying

"I love working at Unibuddy, we have a very flexible culture where our team understands life can get in the way. We're given the freedom to work around our needs."

Anonymous Marketing Team Member at Unibuddy

Awards & Achievements
Most flexible EdTech & Education companies

Most flexible EdTech & Education companies

Industry awards 2022