Junior IT Support Specialist

Job Description

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that you believe could work for you then read on to find out more.

Requirements

The role:

We are currently on the look out for a Junior IT Support Specialist to join our IT Support team and provide tech support across the business. Reporting into our Technology Operations Manager, the day-to-day responsibilities will be diverse and involve a combination of technical support, project assistance, documentation creation, user account management, asset management, and general administrative tasks.

Here’s what you’ll be getting up to:

• Provide Daily IT Support: Responding to IT support requests from end-users, resolving hardware and software issues, and providing timely technical assistance. This includes troubleshooting problems, answering inquiries, and offering guidance to ensure smooth operations for staff.
• Hardware Support: Assisting with hardware-related issues, particularly MacBook and Laptop support. This involves diagnosing hardware failures, managing replacements, coordinating with service-procurement partners when applicable.
• Support for ITS Projects: Collaborating with the ITS team on project-related tasks. This may involve assisting with software or system deployments, upgrades, or other IT initiatives. Providing technical expertise, conducting tests, and helping to ensure project deadlines are met.
• Onsite Technical Support (London Office): Providing hands-on technical support for the London office, including supporting video conferencing systems (VC systems), routers, MacBook, and Laptop setups. This entails diagnosing connectivity issues, configuring devices, and troubleshooting hardware or software problems on-site.
• Create Support Documentation: Developing and maintaining internal and end-user facing support documentation, troubleshooting guides, and how-to resources. This helps to streamline support processes, empower end-users to approach common issues independently, and ensure consistency in problem-solving approaches.
• User Account Management: Assists with managing user accounts, access permissions, and security settings for various systems and applications. This includes creating new user accounts, modifying access privileges, and ensuring proper user authentication and authorisation procedures are followed.
• Asset Management: Tracking and managing IT assets, such as hardware devices, software licences, and equipment inventory. Maintaining accurate records, conducting audits, and coordinating equipment procurement or disposal processes.
• Administrative Tasks: Assisting with general administrative duties related to IT operations. This may include updating documentation, organising IT resources, coordinating with vendors, managing service contracts, and handling other administrative responsibilities to support the efficient functioning of the ITS team.

Here’s what we’re looking for:

• Experience in IT Support role, Helpdesk environment
• Experience with providing technical support 1 line level support
• Experience in software support for Apple and Windows devices
• Knowledge of hardware support or Apple and Windows devices
• Knowledge of SaaS working environments
• Understanding of LANs, WANs & Wireless, TCP/IP Networking Principles

Benefits

Here’s why you should join us:

• Everyone has unlimited paid holidays.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous maternity and paternity leave
• Volunteering Days
• Company retreats
• Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instil it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io