Working student (m/f/d) Group CX Reporting & Insights

Job Description

**This position is initially limited to a duration of six months. The working hours are 12-20 hours per week.**

**The workplace is Hannover, with the possibility of remote work.**

As a student intern (m/f/d), you will support the international CX Reporting & Insights Team in analyzing data and transforming it into meaningful insights to support the success of TUI Group’s Customer Experience initiatives.

WHAT TO EXPECT

• Support in weekly and monthly CX reporting: Creating comprehensive PowerPoint reports, dashboards, and infographics with key KPIs for customer satisfaction.

• Conducting and supporting in additional analyses, e.g., supporting in driver analyses to identify the main drivers at various points along the customer journey.

• Supporting in working with our customer satisfaction tools (Qualtrics), e.g., setting up and testing dashboards, user management.

• Supporting in testing questionnaires (e.g., customer satisfaction surveys and ad-hoc market research projects).

WHAT WE ARE LOOKING FOR

• You are enrolled as a student (m/f/d) at a university or college.
• Excellent knowledge of PowerPoint and Excel.
• Interest in working with data.
• Openness to learn technical visualization tools (e.g., Qualtrics and Tableau).
• Excellent English skills (the team’s working language is English, and all reports/dashboards are created in English).
• You are proactive, detail-oriented, and can work independently (in a hybrid work environment between the office and home office).

ABOUT OUR OFFER

• Insights into the world of Customer Experience and data analysis in an international team.
• The opportunity to work on business relevent projects and gain valuable practical experience.
• Flexible working hours that can be well-balanced with your studies, between 12-20 hours per week.
• A motivated and open team that supports you.

Your uniqueness can be our inspiration for the future of travel. If you would like to learn more about what Diversity & Inclusion means to us, simply visit our DNA. We encourage people with disabilities to apply.