Flexa
TUI Group • Flexible

UX / UI Specialist

Employment type:  Full time

Remote-first

A little flex time

Job Description

Join the TUI Digital Service team as the UX / UI specialist and you will play a lead role in one of the biggest transformation programmes in TUI Musement (TUIMM) history – the Digital First Service transformation.


ABOUT THE JOB

  • Be the voice of the customer and shape the TUI Service strategy by testing assumptions using user validation techniques
  • Analyse & define the target user experience across multiple service front ends, identifying and coordinating solutions to improve key service/user metrics
  • Work in partnership with the Business Analyst to deliver a clear articulation of the user stories required to deliver exceptional customer service
  • Organise and lead feature testing aligned to the release windows of our service front ends
  • Participate and conduct user research activities such as user interviews, usability tests and plan A/B tests
  • Be data driven consistently representing the value being created for the end user in all major solutions deployed & all testing practices

ABOUT YOU

  • Strong cultural flexibility & leadership skills with the ability to influence and enthuse others

  • Experience in UX/UI roles within an Agile organization. Sales and Service experience is a benefit.

  • A structured individual with strong analytical & design skills, focused on driving user or customer centricity

  • Proficiency with KPIs & data to be able to understand & display the value created through UX delivery

  • Knowledge visualization, documentation & collaboration tools i.e. Photoshop, Jira, Confluence

  • Excellent communication skills, both verbal and written, in English. Italian / Spanish is a benefit.

ABOUT OUR OFFER

  • Competitive salary and benefits as standard
  • Career progression opportunities in more than 50 countries worldwide
  • Develop yourself as part of a friendly, richly diverse and virtual international team
  • Exceptional approach to your learning – access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIJobs #TUIMusement

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom
Awards & Achievements

Flexa100 2024

Most flexible companies