TUI Group • Punta Cana, Dominican Republic
TUI Team Leader Customer Service Third Party | Dominican Republic | Local Residents
Employment type: Contract
Remote-first
A little flex time
Job Description
This job offers a local Dominican contract and to apply you should live or have residency in Dominican Republic. If you live in Europe and would like to work abroad – please search for our ‘flexible’ jobs.
Become part of our TUI Contact Centre team and support our 24/7 service, supporting our TUI and Third Party Guestes and use every day as an opportunity to make our guests smile and ‘live happy’.
ABOUT THE JOB
- You will provide first-class performance management of a dynamic multi-locational team of Contact Centre Agents.
- You take ownership of the operation ensuring the delivery of the set Average Handling Time, Sales, Service and Quality targets.
- You drive sales focus to maximise profitability while establishing an excellent guest experience.
- With each guest contact you have it will soon become clear – it really is you that can make a difference and help our guests to smile.
- And finally, you utilize the available platforms to support agent development through the established company framework.
ABOUT YOU
- You are well established in your current role/career and are looking for the first steps into management.
- Able to work in a fast-paced environment with excellent multi-tasking skills.
- You are a sales and serviced focussed individual with good understanding of the sales process.
- A capable performance manager with experience of enhancing team development and growth.
- Excellent communication, verbal and written skills in English and Spanish,French or additional languages will be an advantage.
ABOUT OUR OFFER
- A job at our TUI Contact Centre offers much more than your basic salary which already starts at $416,800.00 DOP gross/year.
- Variable monthly payment of 30% of your salary upon achievement of targets.
- 14 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
- We offer hybrid working on permanent contracts.
- You will be working 6 days and have 3 consecutive days off. Working flexible hours as per department needs.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
- Multiple permanent career development opportunities available.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion, means to us simply visit Our DNA.
#TUIDestinationJobs #TUIJobsAbroad #TUIJobs #LetsTUIIt
Company benefits
Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us
LocationEmployees are very happy with their working location freedom
88%
HoursEmployees are largely happy with the flexibility in the hours they work
80%
BenefitsEmployees are largely happy with the benefits their company offers
76%
Work-life balanceEmployees feel that they can switch off quite easily from work
72%
Role modellingEmployees feel that most people work flexibly
76%
AutonomyEmployees feel they have complete autonomy over getting their work done
81%
Additional employee ratings
(these do not contribute to the FlexScore®)
DiversityEmployees feel that the diversity is good and there are continued efforts to improve it
70%
InclusionEmployees feel that the culture supports equity and inclusivity well
75%
CultureEmployees enjoy the working environment
80%
MissionEmployees feel quite excited about the company mission
75%
SalaryEmployees feel that their salary is fair and in line with the market average
52%
Working at TUI Group
Company employees
60,000 globally
Gender diversity (male:female)
32:68
Office locations