TUI Team Leader Customer Service Third Party | Dominican Republic | Local Residents

Job Description

This job offers a local Dominican contract and to apply you should live or have residency in Dominican Republic. If you live in Europe and would like to work abroad – please search for our ‘flexible’ jobs.

Become part of our TUI Contact Centre team and support our 24/7 service, supporting our TUI and Third Party Guestes and use every day as an opportunity to make our guests smile and ‘live happy’.

ABOUT THE JOB

• You will provide first-class performance management of a dynamic multi-locational team of Contact Centre Agents.
• You take ownership of the operation ensuring the delivery of the set Average Handling Time, Sales, Service and Quality targets.
• You drive sales focus to maximise profitability while establishing an excellent guest experience.
• With each guest contact you have it will soon become clear – it really is you that can make a difference and help our guests to smile.
• And finally, you utilize the available platforms to support agent development through the established company framework.

ABOUT YOU

• You are well established in your current role/career and are looking for the first steps into management.
• Able to work in a fast-paced environment with excellent multi-tasking skills.
• You are a sales and serviced focussed individual with good understanding of the sales process.
• A capable performance manager with experience of enhancing team development and growth.
• Excellent communication, verbal and written skills in English and Spanish,French or additional languages will be an advantage.

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at $416,800.00 DOP gross/year.
• Variable monthly payment of 30% of your salary upon achievement of targets.
• 14 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
• We offer hybrid working on permanent contracts.
• You will be working 6 days and have 3 consecutive days off. Working flexible hours as per department needs.
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation.
• Multiple permanent career development opportunities available.
  

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion, means to us simply visit Our DNA.

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