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TUI Group • Flexible,

TUI Hotel or Service Rep | EU Nationals | Work Abroad

Employment type:  Full time

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top 3 scores:
88%

Location flexibility

81%

Autonomy

80%

Hours flexibility

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Job Description

Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpful Hotel or Service Reps.

If you have an EU passport, are willing to relocate for the duration of the summer season, and speak English plus ideally another European language, then keep on reading!

Please note that we have positions available without a driver's license for candidates speaking Danish, Dutch or German. For speakers of other languages, a valid manual driver's license and a minimum age of 21 are required.

ABOUT OUR OFFER

  • Seasonal or permanent contracts available with optional winter work opportunities.
  • Private Health Insurance with Allianz or Sanitas included.
  • Accommodation with your own private bedroom and bills included.
  • Work permits, background and/or medical checks arranged and included.
  • Return flights, company iPad and uniform included.
  • Comprehensive onsite start of season training with accommodation and pay included.
  • Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
  • Plus receive a take home net basic of 825€ to 980€ per month + extra commission of 400-500€ gross per month with no upper limit.
  • Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.


ABOUT THE JOB

  • Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
  • Engage with guests from around the world to identify their needs and offer tailored recommendations.
  • Hotel Reps promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
  • Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed.
  • Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
  • Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.


ABOUT YOU

  • A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
  • A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
  • Hotel Reps are highly motivated, target-driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
  • Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
  • Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
  • Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.
  • Fully conversational in English – additional languages will be helpful. Depending on the role or languages you speak, you may need to hold a valid manual driving license.

From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.

#TUICareers #LifeAtTUI #LetsTUIit #Summer25iscoming #DestinationJobs

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution

We asked employees of TUI Group what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Currently Hiring Countries

Aruba

Australia

Austria

Belgium

Bulgaria

Caribbean Netherlands

China

Costa Rica

Croatia

Curaçao

Cyprus

Denmark

Dominican Republic

France

Germany

Greece

Hong Kong

Indonesia

Ireland

Italy

Malta

Mexico

Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland

Thailand

Tunisia

Türkiye

United Kingdom

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024