TUI Hotel or Service Rep | Local Residents

Job Description

Calling all tourism pros based in Spain!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Hotel or Service Reps. If you have the right to work in Spain and speak English plus ideally another European language, then keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 19.450€ - 21.800 € gross/year, and your earned commission on top. For TUI Hotel Reps, an average commission potential starting from 200€ - 600€ per month with no upper limit. The more you sell, the more you earn.
• In case you speak English plus one of the following languages; Dutch or German, then your basic salary starts at 20.600 € gross/year.
• We offer a Cost of Living Allowance from 250€ gross per month on top of your salary.
• A company iPad & uniform are of course standard.
• Work week of 39 hours with minimum 1.5 days off (depending on role or destination, this could be 2 days off).
• 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations.
• Hotel Reps promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
• Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service. .

ABOUT YOU

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• Hotel Reps are highly motivated, target-driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
• Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.
• Fully conversational in English – additional languages will be helpful.
• You need to hold a valid driving license and have an own car.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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