TUI Excursions Customer Service Agent | German Speaking | Local Residents

Job Description

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak German & English plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.300€ gross/year.
• You will be working 6 days and have 3 consecutive days off and additional payments for any bank holidays will come on top.
• We offer remote working from anywhere in Spain on permanent sesonal contracts.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB

• When guests contact us related to our Trips & Activities booked through our online channels - you will be the one to listen and respond..
• You will also guide your guests and travel agencies through our online booking systems.
• It all starts with you uncovering their needs and matching them with the right service solution.
• You could be answering questions – providing simple friendly service – troubleshooting more complex problems or assisting with any technical support they may need.
• A key part you play is to collaborate with our suppliers and your Destination Management colleagues to resolve issues quickly and efficiently.
• With each guest contact you have it will soon become clear – it really is you that can make a difference and help our guests to smile.

ABOUT YOU

• You are a true people person - confident communicating to international guests and travel agencies.
• Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• You have strong verbal & written skills in German and English.
• Able to work flexible shift patterns including rotating daytime shifts.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.