Flexa
TUI Group • Cancún, Mexico

TUI Contact Centre Agent Airtour Specialist | German Speaking | Mexico Cancun | Local Residents

Employment type:  Contract

Remote-first

A little flex time

Job Description

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you’ve got the right to work in Mexico and speakGerman & English, keep on reading!

Not sure what local documents you need? Find out more here

ABOUT OUR OFFER

  • A job at our TUI Contact Centre offers much more than your basic salary which already starts at 192,000 MXN gross/year.
  • You will be working 6 days and have 3 consecutive days off and additional payments for any bank holidays will come on top.
  • We offer hybrid working on permanent contracts, multiple permanent career development opportunities.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.


ABOUT YOU

  • You are a true people person – confident communicating and potentially selling to our luxury German guests.
  • Efficient & organized – a problem solver, multitasker and good listener who stays calm under pressure.
  • You can quickly learn – about the job, about all the modern technology needed to do it and all about our incredible luxury products & services.
  • You have strong verbal & written skills in German and communicational English.
  • Able to work flexible shift patterns including rotating daytime and occasional night shifts.

ABOUT THE JOB

  • When guests contact us 24/7 from around the world on holiday – you will be the one to listen and respond.
  • You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy.
  • You will also successfully collaborate with other TUI departments daily.
  • All of this will offer you a fantastic opportunity to grow quickly with market leading training and support to help you achieve your goals.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIDestinationJobs #TUIJobsAbroad #TUIJobs #Summer24IsComing #LetsTUIit

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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