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TUI Group • Palma de Mallorca, ESP,

TUI Airport Rep | German, Dutch or Polish Speaking | Local Residents

Employment type:  Full time

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top 3 scores:
88%

Location flexibility

81%

Autonomy

80%

Hours flexibility

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Job Description

Calling all tourism pros based in Spain!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Airport Reps. If you have the right to work in Spain and speak English plus German, Dutch or Polish, then keep on reading!


ABOUT OUR OFFER

  • A job at TUI offers more than your basic salary which already starts at 20.500 € gross/year.
  • Work week of 39 hours with 2 days off.
  • 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
  • Discounts and multiple offers with TUI Club De Benefits.
  • Option to obtain a discounted private health insurance.
  • A company iPad & uniform are of course standard.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
  • We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.


ABOUT THE JOB

  • As the friendly TUI face at the airport, you warmly welcome them and build strong connections with each one. Making sure you create special moments for our guests from the moment they arrive.
  • Be prepared to handle changes and challenges in the busy airport environment, ensuring all guests’ questions are fully answered from their first to their last interaction.
  • Ensure smooth and efficient airport operations by reliably handling all aspects of arrivals, departures, and transfers. Deliver see-off speeches on the buses before guests head off to their resorts.
  • Monitor progress with service updates and guest feedback. Celebrate successes in meeting targets, solving problems, and providing great service.
  • Proudly represent our company’s values and culture, maintaining a positive attitude and professionalism to enhance the guest experience at the airport.


ABOUT YOU

  • A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported.
  • Dedicated to making our guests happy, going above and beyond to create unforgettable experiences from the moment they arrive until their departure.
  • A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
  • Enjoy working in a fast-paced environment and love working with a diverse team, respecting different cultures. Flexible with the schedule, including rotating daytime and occasional night shifts.
  • Turning challenges into opportunities and remain calm under pressure. Proactively identify and resolve issues creatively before they escalate to ensure a smooth airport experience for guests.
  • Fully conversational in English – plus one of additional languages German, Dutch or Polish.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#TUICareers #LifeAtTUI #LetsTUIit #Summer25iscoming #DestinationJobs

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution

We asked employees of TUI Group what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

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Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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