TUI Group • Palma, Spain

Tours & Activities Coordinator

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

Join TUI Musement as a Tours & Activities Coordinator in Palma where you will own assigned operators and/or destinations within a specific country area in order to support commercial relation with suppliers and contract all needed components across different segments (excursions, tickets, multi-day tours, shorex, transfers) and areas. In this perspective, your main objective will be to build up local offer based on different requirements and driving higher margins to support TUI Musement bottom line results. Besides margins growth, key performance metrics include the achievement of product targets at destination level including quality of the same. You will be working in a dedicate and autonomous team of experts managing end-to-end objectives as set up by TUI Musement strategy from a sourcing standpoint. Key for this role will be your capability of creating and supporting commercial relationships with local operators and venues, including attractions museums public venues.

ABOUT THE JOB

  • Support commercial growth by building strong relationships with tour, activity and ticketing suppliers in the top destinations, ports and venues in the region

  • Support the suppliers’ enrolment and onboarding process

  • Build and optimise the supply of pre-existing cities and venues as well as launch new destinations within the region

  • Be an expert in your destination – generating new leads and strategic acquisition of new and unique products

  • Liaise with different stakeholders to implement best practices

  • Have a comprehensive understanding of the competitive landscape and tourism trends in the region

ABOUT YOU

  • Destination knowledge, especially Experiences and Transfers suppliers, will be highly advantageous

  • Knowledge and/or experience within the cruise industry would be a plus

  • Strong experience in sales or account management, preferably in the tourism and/or e-commerce industry

  • Strong commercial mindset with proven negotiation skills and a successful record of closing deals and building strategic partnerships

  • Willingness to work in a dynamic, fast-paced environment and to quickly address issues

  • Strong analytical and numerical skills

  • Full understanding of digital components and new industry standards, with particular regard to API-based connectivity, channel managers, reservation technologies)

  • Comfortable with targets and working in a key results-driven environment with different priorities

  • Excellent communication skills

  • Solid knowledge of digital tools (e.g. tasks managements, CRM, contracting platforms)

The internal title is Supply Management Executive

ABOUT OUR OFFER

  • Competitive salary and benefits as standard
  • Career progression opportunities in more than 50 countries worldwide
  • Develop yourself as part of a friendly, richly diverse and virtual international team
  • Exceptional approach to your learning – access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIJobs #TUIMusement

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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