TOCC Senior Manager Operations Control

Job Description

The TOCC Senior Operations Control Manager is a key leadership role within TUI Airline’s Operations Control Centre (TOCC), responsible for the safe, efficient, and resilient delivery of the daily flying programme across UK & EASA AOCs.

This role leads the Operations Control team—including Network Operations Managers and Controllers - ensuring real-time decisionmaking, disruption recovery, and regulatory compliance. As the senior escalation point for operational issues, the role provides 24/7 on-call leadership support to maintain continuity and safeguard performance, whilst upholding safety and TUI standards/brand reputation. The Senior Manager also plays a key role in shaping operational strategy, driving continuous improvement, and representing Operations Control in cross-functional forums & transformation initiatives.

We are happy to consider this role on a hybrid working model basis, with a minimum of 3 days per week onsite at our Luton office. Participation in a 24/7 on-call leadership roster is a requirement of this role.

APPLICATIONS CLOSE 17 December 2025

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
  
  

ABOUT THE JOB

• Lead the TOCC Operations Control team of Network Operations Managers & Controllers, driving the high performance, engagement, and development of team
• Oversee daily flying programme delivery, monitoring and managing safety, punctuality, and cost efficiency – balancing commercial & customer needs
• Act as senior escalation point & lead response to major incidents and crisis events as needed, coordinating with Disruption/Crisis Management teams and participating in 24/7 on-call leadership roster
• Coordinate shift planning and resource allocation to optimise coverage and resilience through effective rostering and contingency planning
• Ensure regulatory and safety compliance, and governance readiness, maintaining audit trails, engaging with regulatory bodies and ensuring adherence to internal & external standards
• Drive operational resilience and continuous improvement, collaborating with the Strategy & Excellence team to identify, implement, and evaluate initiatives
• Represent Operations Control in strategic forums & act as key TOCC interface with key stakeholders, contributing to cross-functional projects, transformation, and strategic planning sessions
• Collaborate with internal and external stakeholders to optimise operational delivery, aligning with Crewing, Engineering, Ground Ops, and external partners to ensure seamless coordination
• Collaborate with Performance & Analysis team to define, monitor, and improve operational KPIs, conducting trend analysis, and producing weekly performance reports to brief senior leaders
• Contribute to the development and improvement of TOCC operational policies and procedures, reviewing and refining SOPs; ensuring best practice and supporting operational excellence initiatives
• Responsible for delivering the Airline Crisis & Disruption Framework, coordinating framework implementation across TOCC and ensure readiness for major disruption scenarios

ABOUT YOU

• Extensive experience in Airline Operations Control, including Irregular Operations management
• Strong leadership and people management skills, with experience leading shift-based teams
• Proven ability to make high-impact decisions under pressure in a dynamic environment
• Excellent stakeholder management and communication skills
• Strong understanding of aviation regulations and operational safety standards
• Experience in crisis management and operational recovery
• Analytical mindset with a focus on continuous improvement and performance metrics
• Familiarity with airline operations systems (e.g., AIMS, ACARS, Weather & Flight Planning tools)

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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).