Technical Consultant SAP CPI

Job Description

TUI Business: CIO Band: Non-banded Location (s):

1.Flexible

Lisbon, PT, 1050-220

Madrid, ES, 28010

Spain, ES, 29630

Hours per week: 37.5 – 40 Type of contract: Permanent

TUI Group is the world’s number one integrated tourism business. Corporate IT is a global team within TUI technology responsible for Finance, HR and Group Security, Health & Safety. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal. We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

Team Platform Solutions is an enthusiastic and dynamic team consisting of 10 colleagues who are committed to end-to-end integration and archiving solutions within the Corporate Domain. In addition, the team provides IT support and contributes to projects for Group Security, Health & Safety, Communication and Legal.

We are looking for a talented and dedicated SAP CPI Integration Developer to join the newly formed Platform Solutions Team.

As Technical Consultant – Integration Developer SAP CPI, the focus of your work will be on holistic customer support for all IT services provided with the SAP middleware products SAP Process Orchestration (SAP PO) and SAP Cloud Platform Integration (SAP CPI).

You are the central contact for our multinational customers (TUI Group internally) and will be responsible for compliance with the processes and the associated change management and are the connection between developers as 3rd level support and the customer.

As part of the change and incident process you also will implement and make software changes to interfaces who run in the SAP CPI and SAP PO environment. We are looking for an service- and customer focussed person with an track record in building integration solutions in an SAP environment.

ABOUT THE JOB:

• As a Technical Consultant – Integration Developer SAP CPI, in your role you will work on:
• Ensuring second and third level support for the services provided in the area of SAP middleware to support our customers.
• Developing, maintaining and implementing SAP CPI/PO Interfaces as part of change and incident processes.
• Monitoring of SAP middleware systems (based on SAP Solution Manager, SAP Process Orchestration and SAP Cloud Platform Integration)
• Based on the DevOps approach, ensuring a stable SAP system landscape and smooth SAP middleware operation.
• Report on service interruptions and errors of all kinds as well as with requests for changes to existing interfaces.
• Report on KPI’s regarding agreed service levels and system stability.
• Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

ABOUT YOU:

• Completed technical (IT) studies or comparable knowledge and experience acquired in practice.
• Proven track record in second and third level support preferably in SAP environments.
• Development experience and product knowledge in SAP CPI/PO environments consisting of
• Minimum 6 months working experience and/or certification
• Knowledge of various communication technologies and transmission protocols such as SOAP, RFC, file transfer, JDBC, IDOC, JMS, JSON or XML
• Experience in interface programming in PO/CPI combined with ABAP, Java Script and/ or Groovy
• Knowledge of ITIL processes
• Strong customer and service orientation
• Being comfortable with ambiguity and able to work autonomous.
• Knowledge of (agile) software delivery practices and driving continuous improvement.
• Excellent knowledge of spoken and written English.
• Work flexible within business support hours.
• Sense of humour, positive attitude combined with an high standard of professional integrity and trustworthiness
• Open minded, inquisitive, life-long learner

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Fantastic holiday benefits including discounts, special offers
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
• Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
• Development and career opportunities: We offer a wide range of digital training and international career opportunities.
• Additional benefits relevant to the local market that you’ll be based in

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.