Station Account Manager - Destination Airports

Job Description

TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.

An exciting job opportunity has opened within the Destination Airport Ground Operations team. The TUI Airline Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations. As Station Account Manager you will manage and implement the delivery of safe, compliant, efficient, consistent and customer-focused Ground Operations processes and activities for all destination airports in your dedicated area.

As part of your role, you will be responsible for managing relationships with third-party suppliers, Airport Authorities and Government Agencies at airports on a day-to-day basis. You will be responsible for the performance of Ground Ops Service Providers and will be expected to give suggestions to improve operations and customer experience, increase efficiencies and to drive down costs for all airports in the appointed area. In this role, you’ll report to the Region Manager.

We are happy to consider this role on a hybrid in line with local office requirements. This will be predominantly a Monday to Friday role but as this is a highly operational role, flexibility will be required. International travel will form around 20% of your time and some of this may take place over the weekend.

Applications close 8 December 2023

ABOUT THE JOB

As Destination Airport Station Account Manager, you’ll be responsible for:

• Management and implementation of safe, compliant, efficient, consistent and customer focused Ground Operations processes and activities for all airports in your dedicated area

• Managing relationships with third-party suppliers, Airport Authorities and Government Agencies at our destination airports on a day-to-day basis, ensuring suppliers deliver consistent services and procedures to all relevant internal departments (pilots, cabin crew, local ops, 24/7 customer care, tour operators)

• Ongoing performance management of Ground Service Providers to achieve contracted Service Level Agreements & KPIs whilst driving efficiencies in processes and reducing costs for all airports in the appointed area

• Review performance results, identify trends and feed in ideas for new airport products and initiatives

• Ensure TUI standards are achieved, and consistent customer experience and service is delivered to passengers, implementing ‘digitalized’ Ground Operations service solutions in airports

• Complete regular quality assurance checks and reviews on third party suppliers and identify opportunities for change and improvement

• Manage the investigation of Safety Reports and Non-Conformances to ensure procedures are improved and safety events prevented from recurring

• You will execute these tasks under the management of the Region Manager and in close cooperation with TUI Airline colleagues

• In addition, you may be expected to participate in operational On-Call and Emergency Response (ERP) rosters as required
  

ABOUT YOU

• Significant experience in aviation ground handling
• A self-motivated individual who takes the initiative and works collaboratively with a diverse team
• Ability to work virtually whilst working collaboratively within a pan-european team of TUI colleagues
• Ability to stimulate and generate continuous improvement amongst third party ground handlers
• Experience in the management of third-party suppliers focused on achieving required performance
• A strong communicator with excellent listening skills and a proven ability to influence, develop a network of contacts throughout the industry and gain support and commitment from internal and external stakeholders
• Ability to think commercially and operationally whilst ensuring full regulatory compliance is achieved and maintained
• Ability to audit and check for compliance of in scope processes and in the event of any compliance breaches to be able to successfully investigate and resolve
• The flexibility to travel to short, medium and long-haul airports is an essential part of the role, for both pre-planned and last-minute travel requirements
• A valid passport is essential, and the candidate should have no known restrictions to travel to any destination airport and/or travel outside of their own country of residence
• Certification in a selection of ground handling procedures and regulations is highly desirable
• Must be Cultural sensitive to pan-european & worldwide ways of working
• This role requires strong business English (written & spoken).

ABOUT OUR OFFER

• Work in the largest global tourism group with international projects and teams
• Fantastic holiday benefits including discounts & special offers
• Development & career opportunities
• Health and wellbeing support
• Flexible working (understandably, some roles operate out of a specific location & to a set working pattern)
• Plus lots more benefits relevant to the local market that you’ll be based in

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.