Senior Ancillaries Lead

Job Description

As our Senior Ancillaries Lead, you'll own the strategy, roadmap, and performance of TUI Airline's ancillary products, ensuring they deliver value for both our customers and our business across our five airlines and multiple source markets.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll define and lead the end-to-end ancillary product strategy, from product development and pricing to bundling, merchandising and distribution across all channels.
• You'll drive innovation in our ancillary offerings, identifying new opportunities based on customer insight, market trends and operational feasibility, turning them into scalable commercial propositions.
• You'll lead cross-functional prioritisation of ancillary initiatives, establishing clear governance to align stakeholders and ensure resources deliver maximum value.
• You'll develop robust performance analytics, using data to track uptake, profitability and customer feedback to continuously refine our proposition.
• You'll integrate sustainability and customer-centricity into the ancillary roadmap, creating value propositions that reflect both our brand values and customer expectations.
• You'll build and develop a high-performing team of three, fostering a collaborative culture focused on innovation, delivery and value creation.

ABOUT YOU

• You have proven experience managing ancillary or commercial product portfolios, ideally within the travel, airline or broader mobility sector.
• You've demonstrated ability to define and execute product strategy, with clear commercial accountability and a track record of delivering measurable business outcomes.
• You possess strong understanding of pricing, merchandising and digital distribution channels and how they shape customer conversion and satisfaction.
• You bring an analytical mindset with strong business acumen, able to interpret data, model commercial impact and use insight to shape decisions.
• You're experienced in managing innovation pipelines, identifying, testing and scaling ideas based on both customer need and business potential.
• You have strong communication and influencing skills, capable of engaging senior leaders and shaping decision-making across multiple functions.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).