TUI Group • Zaventem, Belgium

Quality/Compliance Manager

Employment type:  Full time


A little flex time

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Job Description

Reporting to the AOC Accountable Manager, the Quality/Compliance Manager will ensure that the activities of the operator are monitored for compliance with the applicable regulatory requirements, and any additional requirements as established by the operator, and that these activities are being carried out properly to ensure safe operational practices and airworthy aircraft.

As Quality/Compliance Manager you will be responsible for ensuring that the compliance monitoring programme is properly implemented, maintained and continually reviewed and improved. You will be responsible for the systematic, objective and independent monitoring and control of the operational and technical procedures within TUI fly. In your functional reporting line you have autonomous and direct access to the AOC Accountable Manager.


  • As Quality/Compliance Manager you will ensure that the Compliance Monitoring/Quality Assurance Program is properly established, implemented and maintained. You will ensure the duties and responsibilities associated with the management and supervision of Quality and Compliance Monitoring including the compliance and audit program to maintain the company’s AOC;

  • As Quality/Compliance Manager you will lead and coordinate the Quality/Compliance department, including the development of goals, objectives, values and personnel of the department to ensure that the airline meets all regulatory requirements and continuously improves on Quality and Compliance Management;

  • As Quality/Compliance Manager you will ensure that all Quality and Compliance aspects of the airline’s Compliance and Safety Management System (CSMS) are functioning effectively so that compliance shortcomings or risks are identified, understood, mitigated and prevented. You will develop and continuously improve the CSMS to respond to changes within the internal and external context influencing the compliance of airline operations;

  • As Quality/Compliance Manager you will also be responsible for providing the airline Safety Review Board (Nominated Persons and Accountable Manager) with direction and supporting them on all aspects of the airline CSMS. You will be member of the SRB and deliver statistical and factual data for the CSMS dashboard. In addition to the SRB you will periodically inform the Accountable Manager on the status of the airline CSMS progress and findings of the audit programme as well as on the status of the outstanding corrective actions;

  • As Quality/Compliance Manager you will develop and promote the airline CSMS to support the development of a pro-active risk aware compliance and safety culture, and to establish a clear expectation for compliance management across the airline at all levels and for all activities;

  • As Quality/Compliance Manager you will coordinate the audit program and ensure sufficient competent auditors to complete the annual audit plan. You will also perform audits yourself;

  • As Quality/Compliance Manager you will be responsible for maintaining contacts with, and consulting, third parties, such as TUI Group airlines, NAA’s, maintenance companies and / or other airlines, on all aspects of Quality and Compliance;

  • As Quality/Compliance Manager you will perform mid- and end year reviews with all staff members of the Quality/Compliance department;

  • As Quality/Compliance Manager you will be responsible for the Quality/Compliance department budget.


  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams;
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go;
  • Development and career opportunities: We promote the potential of our employees with a wide range of digitaltraining opportunities and international career opportunities;
  • Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA