TUI Group • Sousse, Tunisia

Process Excellence Specialist

Employment type:  Full time


A little flex time

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Job Description

The Process Excellence Specialist supports central and functional Process Excellence teams with process documentation as well as the development & implementation of Process Excellence methodology. This role is also responsible for coordinating agile planning activities in the functional Process Excellence Teams.

While applying for this position, please, attach your CV in English!


  • You coordinate planning & tracking activities for Process Excellence teams in the TGBS Finance functions to manage the continuous improvement waves in an agile-scrum approach. This includes analysis activities to make measurable success of process excellence visible to the organisation
  • You provide central support to all TGBS Finance teams in order to produce best-in-class, complete, well-structured, consistent & user-friendly process documentation. You will ensure that new process documentation gets approved and published in the TGBS process portal.
  • Methodologies & Tools: You engage in the development of the Process Excellence ways of working & toolkit, produce corresponding training materials & presentations and act as an ambassador for process thinking in the organisation


  • Reliable and diligent worker with great attention to detail
  • Power of comprehension, ability to collaborate with stakeholders to quickly capture their inputs, build context & identify information gaps to produce excellent process documentation
  • Feel for user-oriented, concise language. Ability to break down complex subjects and explain them in understandable chunks.
  • Ideally experience in project management, business process management, continuous improvement and/or agile scrum methods. Experience in managing Sharepoint sites is a plus
  • Feels comfortable working in a multicultural, multilanguage virtual environment
  • Strong user of MS Office applications & other tools (BPMN, workflow & ticketing tools etc.)
  • Knowledge/understanding of transactional finance & accounting processes is a plus
  • Fully fluent in English, other languages such as French, Spanish, German are a plus


  • Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
  • Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad).
  • Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
  • Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit OUR DNA.

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA