TUI Group • Luton, United Kingdom

Process Excellence Analyst O2C Sundry & Airline

Employment type:  Full time


A little flex time

Apply now

Job Description

We’re seeking a motivated Process Excellence Analyst specialising in transactional finance to join our O2C Sundry and Airline team. You’ll play a pivotal role in improving processes, closely collaborating with process owners to analyse financial data, identify inefficiencies, and contribute to continuous improvement initiatives.


  • Analyse data and processes using KPI-driven methods to identify areas for improvement and automation
  • Collaborate with stakeholders to implement changes and enhancements
  • Drive a culture of continuous improvement and excellence within the team
  • Provide complete and correct documentation of processes as well as support during training and stabilisation phases
  • Create and maintain a framework to monitor operational efficiency and quality. You’ll assist process owners in tracking KPIs and identify issues for future improvements


  • Demonstrated experience in business process analysis and improvement
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Proficiency in MS Office; familiarity with lean methodologies
  • Fluency in English; additional languages beneficial

This role offers a dynamic environment where you can grow personally and professionally. If you’re passionate about process improvement and thrive in a collaborative setting, we’d love to hear from you.


Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go.
Development and career opportunities: We promote the potential of our employees with a wide range of digital training opportunities and international career opportunities.
Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.

At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA