Port Delivery Team Manager

Job Description

Join our Customer Operations Team in Port Canaveral, FL as a Port Delivery Team Manager, where you'll play a pivotal role in ensuring seamless port operations, including turnaround and shore excursion services.

The role will be published until May 6th, 2026.

ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams.
• Ensuring the appropriate level of staffing and resources to meet the specific needs of each operation will be key to your success.
• We'll count on you to maintain clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities to facilitate operations.
• Overseeing and managing any operational incidents falls under your remit, ensuring minimal disruption to service delivery.
• Last-minute operational changes at the pier will need your attention, ensuring that suppliers are promptly informed and prepared.
• Managing multiple strategic priorities while overseeing daily logistics will be part of your day-to-day responsibilities.

ABOUT YOU

• You have proven experience in leading a team to achieve results in a fast-paced environment.
• Driving change comes naturally to you, and you're adaptable when facing ambiguity or setbacks.
• You must hold or be eligible to obtain a valid TWIC card.
• Weekend and holiday availability is required for this role.
• Your problem-solving skills are complemented by a proactive approach to improving processes and embracing digital solutions.
• Excellent verbal and written communication skills in English are essential; fluency in a local language is a plus
• You hold a valid driver's license and have access to a vehicle.
• Proven experience in cruise line port operations is what we're looking for.
  
  

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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