Port Delivery Agent - Turnaround | Fixed Term

Job Description

Join our Operations & Delivery team as a Port Delivery Agent - Turnaround in Piraeus Athens, where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

This is a locally employed position. You must have the right to live and work in Greece before applying.

ABOUT OUR OFFER

• A competitive salary package.
• 40 working hours/week (Including shifts during weekends).
• 2 days off per week + additional paid annual leave.
• Seasonal contract starts in March 2026 and ends at the end of November 2026.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.
• You are a confident decision maker, even when working under pressure.
• Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.
• You have a pro-active guest service mindset with a clear focus on quality and efficiency.
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
• You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
• Driver’s license will be an asset.

ABOUT THE JOB

• Be the main point of contact with cruise ships to arrange, organize and prepare pier operations and services.
• Coordinate bus transfers, ensuring smooth transportation logistics.
• Lead and coordinate team leaders and regular staff during trainings and operations delivery at the port during turnaround operations.
• Work closely with shipboard personnel at the pier to manage embarkation and debarkation processes.
• Generate relevant operational documentation and assist with ground operations during unforeseen circumstances.
• Collaborate with HR on recruiting, hiring, and training pier staff to maintain service excellence.
• Complete and submit post-operation reports based on internal company procedures.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.