Port Delivery Agent | Sydney | Fixed Term

Job Description

Join our Operations & Delivery team as a Port Delivery Agent in Sydney where you will be the liaison and point of contact for shore excursions through the ports in Australia. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

If you have the right to work in Australia, speak English and are available to start work on October 1st or November 1st, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than just your basic salary which already starts at 60,000 A$ gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal contracts*, and you can level up your career with growth opportunities tailored to your unique skills and expertise.
• *Please note that this is currently a seasonal position, with the potential to transition to a full-time role at the end of the trial period

ABOUT YOU

• Have a methodical, organized approach towards the execution of assigned tasks with a high level of accuracy.
• The ability to use MS Office tools such as Excel, Teams, One Note & Outlook to high standards.
• Is comfortable leading change and resilient to ambiguity or setbacks.
• Solve problems independently and/or make suggestions how to improve ways of working.
• A genuinely helpful, flexible, and professional personality.
• Excellent communication skills, both verbal and written, in English.
• The ability to work in Australia for a 6-month, full time role.
• Previous experience in travel/tourism is advantageous.
• This job requires travelling to different ports in Australia including weekends.

ABOUT THE JOB

• Plan transportation logistics for shore excursion/tour programs throughout Australia.
• Update suppliers on confirmed bookings and send all relevant information ahead of guest arrival.
• Book Guides as per requirements for each operational day and ensure all relevant documentation is created and shared.
• Constant collaboration and coordination with the Operations Team regarding relevant information pertaining to each call.
• Work closely with the Port Operations Manager by providing all relevant feedback obtained during operation.
• Develop and maintain guide feedback document to ensure consistent development and improvement.
• Ensure operation changes are managed to the detail and last-minute changes or requests are fulfilled.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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