Port Delivery Agent | Permanent Contract

Job Description

Join our Operations & Delivery team as a Port Delivery Agent in Malta, where you will be the main point of contact for the cruise line for embarkation and debarkation operations.
Support the delivery of multiple cruise calls, excursions or turnaround operations and coordinate services across multiple suppliers and operational staff groups.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

This is a locally employed position. You must have the right to live and work in Malta before applying.

ABOUT OUR OFFER

• A competitive salary package.
• 40 working hours/week (Including shifts during weekends).
• 2 days off per week + additional paid annual leave.
• Permanent contract with immediate start date.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Strong planning and organizational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Excellent communication skills, both verbal and written, in English and Maltese. Knowledge of other languages would be an asset.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritize and adapt to changing operational requirements.
• Confident user of Microsoft Office tools (Excel, Outlook, Word).
• Experience in operations, logistics, cruise, port or tourism environments desirable.
• Driver’s license is mandatory.

ABOUT THE JOB

• Support the delivery of cruise port operations, including shore excursions, transfers and turnaround services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.