Flexa
TUI Group • Dubrovnik, Croatia

Operations Agent Tours and Groups | Local Residents

Employment type:  Contract

Remote-first

A little flex time

Job Description

We are seeking digital experienced and helpful individuals like you to join our team in Dubrovnik as an Operations Agent – Tours and Groups that offers specialized trips with an excellent team that works day by day to make our clients’ dream trip a reality.

If you have got the right to work in Croatia and speak Croatian and English, keep on reading!

You can find all necessary documents here.

ABOUT OUR OFFER

  • Competative salary package.
  • 40 working hours/week.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
  • We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

  • Ability to work as part of a team.
  • People skills, self-confidence to communicate with your team, other departments, suppliers, and customers.
  • A genuinely helpful, flexible regarding working hours and professional personality.
  • In unexpected situations remain calm, important work well under pressure and be able to offer empathy to resolve effectively in general – with our team and/or customers.
  • Willing to learn the requirements of the position, the technology needed to perform it and all about our amazing products and services.
  • Excellent communication skills, both verbal and written in Croatian and in English is required for this role. Other European languages would be advantageous.

ABOUT THE JOB

  • Organization of groups as their confirmed programs. Check if the hotels are reserved as the requested program and coordinate all the necessary suppliers for the groups (guides, transportation, restaurants, entrances.
  • Contact with our customers, before, during and after the trip, to manage changes, cancelations, new requests, prepayments, solve problems and handle complaints when necessary.
  • Prepare vouchers and documentation needed for the tour and briefing with the tour leaders / guides prior to starting the tour.
  • Tracking of bookings received through online channels / platforms.
  • Create bookings in our system including all the services required for the program and their corresponding costs.
  • Manage administrative tasks, prepayments and resolve cost discrepancies.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIDestinationJobs #TUIJobs #LetsTUIit

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom
Awards & Achievements

Flexa100 2024

Most flexible companies