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Operations Agent Tours and Groups | Local Residents
Remote-first
A little flex time
Job Description
We are seeking digital experienced and helpful individuals like you to join our team in Dubrovnik as an Operations Agent – Tours and Groups that offers specialized trips with an excellent team that works day by day to make our clients’ dream trip a reality.
If you have got the right to work in Croatia and speak Croatian and English, keep on reading!
You can find all necessary documents here.
ABOUT OUR OFFER
- Competative salary package.
- 40 working hours/week.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT YOU
- Ability to work as part of a team.
- People skills, self-confidence to communicate with your team, other departments, suppliers, and customers.
- A genuinely helpful, flexible regarding working hours and professional personality.
- In unexpected situations remain calm, important work well under pressure and be able to offer empathy to resolve effectively in general – with our team and/or customers.
- Willing to learn the requirements of the position, the technology needed to perform it and all about our amazing products and services.
- Excellent communication skills, both verbal and written in Croatian and in English is required for this role. Other European languages would be advantageous.
ABOUT THE JOB
- Organization of groups as their confirmed programs. Check if the hotels are reserved as the requested program and coordinate all the necessary suppliers for the groups (guides, transportation, restaurants, entrances.
- Contact with our customers, before, during and after the trip, to manage changes, cancelations, new requests, prepayments, solve problems and handle complaints when necessary.
- Prepare vouchers and documentation needed for the tour and briefing with the tour leaders / guides prior to starting the tour.
- Tracking of bookings received through online channels / platforms.
- Create bookings in our system including all the services required for the program and their corresponding costs.
- Manage administrative tasks, prepayments and resolve cost discrepancies.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIDestinationJobs #TUIJobs #LetsTUIit
Company benefits
Additional employee ratings
(these do not contribute to the FlexScore®)
Working at TUI Group
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
Austria
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/AT.png)
Belgium
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Croatia
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Denmark
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Dominican Republic
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Finland
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France
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Germany
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Greece
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Indonesia
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Malaysia
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Mexico
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Netherlands
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Norway
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Portugal
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Spain
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Sweden
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Thailand
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Tunisia
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Türkiye
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United Kingdom
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