Operations Agent

Job Description

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Guanacaste, Costa Rica.

You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.

This is a locally employed position. You must have the right to live and work in Costa Rica before applying.

ABOUT OUR OFFER

• A job at TUI offers an attractive compensation package.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Good administration skills, strong planning, organisation and confident with technology.
• High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
• A genuinely helpful, flexible and professional personality.
• A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
• Excellent communication skills, both verbal and written, in English and Spanish is required. Other European languages would be advantageous.
• A collaborative team player who wants to learn, grow and embrace the digital culture.

ABOUT THE JOB

• You ensure all reservations are managed in detail and suppliers receive them on time.
• Monitor that the terms and conditions of excursions meet the quality and operations standards agreed.
• Overseeing Operation during excursion day and Support, gather and feedback information of any incidents or accident that may occur.
• Managing and loading all bookings into the system and supplier relations and expectations.
• Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
• Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimising costs and load factor.
• Responsible for loading pick up times into the system and pre-ordering attractions entrance tickets, including any cash reconciliation.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.