TUI Group • Luton, United Kingdom

MOC Engineer

Employment type:  Full time


A little flex time

Apply now

Job Description

The MOC Engineer will be responsible for delivering world class technical support to engineers and flight operations across the group on a 24/7/365 basis, controlling all aspects relating to the continued technical availability of the Group fleet.

This is a shift based role working 12 Hr shifts, rotating 2 days 2 nights 4 off.


  • Providing troubleshooting advice when required to Flight Crews and engineers worldwide to aid rectification of aircraft in service defects
  • Carrying out daily calls to key line stations & 3rd party bases to discuss current aircraft defects, aircraft operational status and planned night stop maintenance
  • Monitoring of Deferred Defects, Maintenance Actions and previous overnight maintenance activity to prevent Repair Interval Extension (RIE) process being invoked
  • Liaising with the Flight Ops & Base Maintenance Departments as to the serviceability and readiness state of the aircraft to maintain the daily flying programme
  • Co-ordination of Fleet Line Maintenance Activities worldwide through liaison with Engineers, Handling Agents, Flight Crews & Operations Duty Manager
  • Acting as the initial focal point for all engineering issues within the TUI Group for Line Maintenance, and directing the resolution of any AOG situations
  • Liaising with Part M on all technical and airworthiness queries between line stations and support departments
  • Liaising with Boeing and component OEMs on operational technical issues when required
  • Monitoring component removal history and invoking appropriate troubleshooting actions
  • Use of the MEL to optimise the maintenance plan
  • Supporting the Operation in a ‘hands on’ role where the need arises
  • Deputising for the MOC Duty Manager


  • Ability to hold CAA / EASA B1/B2 License and TUI company approvals as required for the role

  • Recognised Aircraft Engineering apprenticeship or equivalent industry experience

  • Significant experience of AOG resolution, both hands on and detailed recovery planning
  • An excellent knowledge of AMOS, including maintenance planning functions and modification control
  • A logical thinker with the ability to generate ideas, alternatives, and solutions
  • Excellent communication skills with the ability to discuss & explain complex situations to all areas of the business.
  • Make decisions based on operational risk with respect to Flight Delay Compensation
  • Strong organisational skills and sound office IT skills
  • Willingness to support the operation at short notice, including overseas, when required


  • Fantastic holiday benefits including discounts and special offers
  • Discretionary Bonus Scheme
  • Private Medical Insurance
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Pension scheme and life assurance

At TUI, we know people are as diverse as the destinations we send our customers to. ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA