TUI Group • Faro, Portugal

HR Manager - People Services

Employment type:  Full time


A little flex time

Job Description

Join our global TUI Musement People Services Team based in Faro as HR Manager for People Services.


  • Evolve the People Services function to ensure a high performing customer centric service to colleagues and employees, whilst providing the effective delivery of the day-to-day operational activity
  • Lead improvement activities across all services, refine and redefine processes whilst ensuring an effective and efficient People Services function going forward.
  • Play a key role in the implementation and development of new HR systems.
  • Build a solid foundation of policy and procedures and ensure knowledge sharing in the team.
  • You will ensure appropriate manager and employee communications and guidance materials are in place for consistency of approach and understanding, as you develop best practice in People Services, transaction advice, payroll, and benefits.
  • Lead the team in establishing best practices, standardisation, and effective process governance (including data integrity, maintaining, and cleansing files).
  • You will be looking for and establishing digital solutions supporting TUI MM strategic Digital Transformation initiatives.
  • Be an expert in employment law, tax and/or payroll queries, you will lead the team, acting as an escalation point for more complex issues and providing support and guidance as required.
  • Manage and develop team members, including talent management and succession planning, to provide a talent pipeline for the wider HR team.


  • Experience in People Services function, preferably with experience in travel/tourism business
  • Experience in managing high volume of employees (500+)
  • Experience of working in a Portuguese People Services function is essential and having managed other countries requirement would also be beneficial, especially Spain
  • Experience in Portuguese Payroll, ideally experienced in SAP HR
  • Has an excellent knowledge of Portuguese employment law, tax, and social security requirements. Knowledge of Cape Verde Employment law also beneficial.
  • A strong people manager who can develop their team, drive engagement and professional development.
  • Has a customer-service mentality in terms the provision of employee services both to an individual but be able to scale this to deliver a volume service
  • Able to think proactively to develop new processes and procedures which are customer focused and cost-effective
  • Be a team player who can work with key stakeholder to build trust and the reputation of HR
  • Be able to travel internationally for more than one day at a time
  • Be fluent in both verbal and written English and Portuguese. Additional languages advantageous, especially Spanish


  • Competitive salary and benefits as standard
  • Career progression opportunities in more than 50 countries worldwide
  • Develop yourself as part of a friendly, richly diverse and virtual international team
  • Exceptional approach to your learning – access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIJobs #TUIMusement

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA