Finance Call Center Agent - temporary summer support, TUI Musement Business Services (MMBS)

Job Description

Join our MM Business Services Team in Sousse as MMBS Finance Call Center Agent and provide excellent service and problem solutions to German-speaking and global customers, retail agencies and internal partners within TUI.

How you will make an impact

There are many ways for you to get involved:

– Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, e.g.:

– Process feedback & inquiries in reaction to payment reminders

– Process requests to change payment method

– Provide payment overview upon request

– Change of master data

– Respond to credit card inquiries

– Process and redeem vouchers

– Support collection service process

– Monitor and reconcile incoming payments

– Support decision-making by providing ad-hoc reports as required

What you will bring

There is more than one way to the perfect fit – here are some of the ideal things:

– Excellent written and verbal communication skills, both in German and English.

– Previous experience in the Order to Cash processes (O2C) or customer service roles preferred

– University degree in Accounting, Finance or Business advantageous

– Exceptional analytical skills

– Proficient in using MS Outlook and MS Excel

– Highly service-oriented and responsive

– Working knowledge of SAP advantageous

TUI and you

– Be a valued team member of TUI, the No.1 global and socially aware travel company

– Career opportunities spanning 49 countries & 115 destinations

– Free global learning programmes including language lessons

– Additional local benefits according to the employing entity of the job available