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Finance Call Center Agent - temporary summer support, TUI Musement Business Services (MMBS)
Remote-first
A little flex time
Job Description
Join our MM Business Services Team in Sousse as MMBS Finance Call Center Agent and provide excellent service and problem solutions to German-speaking and global customers, retail agencies and internal partners within TUI.
How you will make an impact
There are many ways for you to get involved:
– Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, e.g.:
– Process feedback & inquiries in reaction to payment reminders
– Process requests to change payment method
– Provide payment overview upon request
– Change of master data
– Respond to credit card inquiries
– Process and redeem vouchers
– Support collection service process
– Monitor and reconcile incoming payments
– Support decision-making by providing ad-hoc reports as required
What you will bring
There is more than one way to the perfect fit – here are some of the ideal things:
– Excellent written and verbal communication skills, both in German and English.
– Previous experience in the Order to Cash processes (O2C) or customer service roles preferred
– University degree in Accounting, Finance or Business advantageous
– Exceptional analytical skills
– Proficient in using MS Outlook and MS Excel
– Highly service-oriented and responsive
– Working knowledge of SAP advantageous
TUI and you
– Be a valued team member of TUI, the No.1 global and socially aware travel company
– Career opportunities spanning 49 countries & 115 destinations
– Free global learning programmes including language lessons
– Additional local benefits according to the employing entity of the job available
Company benefits
Additional employee ratings
(these do not contribute to the FlexScore®)
Working at TUI Group
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
Austria
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/AT.png)
Belgium
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/BE.png)
Croatia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/HR.png)
Denmark
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DK.png)
Dominican Republic
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DO.png)
Finland
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/FI.png)
France
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/FR.png)
Germany
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DE.png)
Greece
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GR.png)
Indonesia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/ID.png)
Malaysia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/MY.png)
Mexico
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/MX.png)
Netherlands
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NL.png)
Norway
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NO.png)
Portugal
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/PT.png)
Spain
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/ES.png)
Sweden
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/SE.png)
Thailand
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/TH.png)
Tunisia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/TN.png)
Türkiye
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/TR.png)
United Kingdom
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GB.png)
Awards & Achievements
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