TUI Group • Flexible

Finance Call Center Agent - temporary summer support, TUI Musement Business Services (MMBS)

Employment type:  Full time


A little flex time

Apply now

Job Description

Join our MM Business Services Team in Sousse as MMBS Finance Call Center Agent and provide excellent service and problem solutions to German-speaking and global customers, retail agencies and internal partners within TUI.

How you will make an impact

There are many ways for you to get involved:

– Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, e.g.:

– Process feedback & inquiries in reaction to payment reminders

– Process requests to change payment method

– Provide payment overview upon request

– Change of master data

– Respond to credit card inquiries

– Process and redeem vouchers

– Support collection service process

– Monitor and reconcile incoming payments

– Support decision-making by providing ad-hoc reports as required

What you will bring

There is more than one way to the perfect fit – here are some of the ideal things:

– Excellent written and verbal communication skills, both in German and English.

– Previous experience in the Order to Cash processes (O2C) or customer service roles preferred

– University degree in Accounting, Finance or Business advantageous

– Exceptional analytical skills

– Proficient in using MS Outlook and MS Excel

– Highly service-oriented and responsive

– Working knowledge of SAP advantageous

TUI and you

– Be a valued team member of TUI, the No.1 global and socially aware travel company

– Career opportunities spanning 49 countries & 115 destinations

– Free global learning programmes including language lessons

– Additional local benefits according to the employing entity of the job available

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA