Digital Guest Experience Coordinator

Job Description

Are you passionate about creating amazing digital experiences for hotel guests?

Join TUI Hotels & Resorts as Digital Guest Experience Coordinator (internally known as BLUE Guide Digital Guest Experience) who is responsible for guest experience and app content management. You'll be the driving force behind our hotel's omni-channel communications, crafting engaging content while delivering exceptional pre-arrival and in-hotel guest service.

This role is located at TUI BLUE Scheherazade, Sousse, Tunisia. You are required to already have the right to live and work in Tunisia before applying for this role.

ABOUT OUR OFFER

• 12-month local hotel contract provided
• A job at TUI offers more than your basic salary which is negotiated based on experience/qualifications.
• Free meals and soft drinks provided during working hours
• Exceptional approach to learning and career development opportunities including recognised hospitality qualifications, TUI Learning Lounge access and language licenses.

ABOUT THE JOB

• You'll manage content across all digital communication channels including our app, hotel social media, digital signage and review platforms, ensuring alignment with our brand guidelines.
• Working as part of the BLUE Guide team, you'll be responsible for delivering exceptional service to all in-house guests, reporting directly to the TUI BLUE Experience Manager.
• You'll develop and coordinate engaging web and social media content that supports our brand's marketing and communication strategy, maintaining close collaboration with the central marketing department at TUI Head Office.
• As our hotel's App ambassador, you'll champion its features and provide support to both guests and colleagues with any app-related questions.
• You'll enable relevant hotel teams to work effectively with app-connected booking features, which includes setting up bookable facilities and delivering comprehensive training.
• To ensure an excellent guest experience, you'll take the lead in reporting technical issues and identifying potential improvements to our central development teams.

ABOUT YOU

• You have experience in media, social media, online marketing, apps and digital content creation tools.
• You're fluent in English, with strong written and verbal communication skills.
• You bring enthusiasm for digital communication and have a genuine passion for delivering exceptional customer experiences.
• You possess knowledge of photo and video editing software to create compelling visual content.
• You demonstrate creativity and flair for developing appealing presentations and content for international audiences.
• You have experience in online marketing, advertising, and public relations to effectively promote our digital offerings.
• You thrive in fast-paced, international environments and can adapt quickly to changing priorities.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.