Destination Services Advisor

Job Description

Employed by Crews' People International Ltd (CPIL) working on board Marella Cruises as a Destination Services Advisor your understanding of our customer will help create these unforgettable experiences with your personality, professionalism and personalised service. Your knowledge will help enhance our customer satisfaction and loyalty on board one of our Marella cruise ships. You will put all customers at the heart of our business and constantly be a ‘maker of happy’’ by creating unforgettable holiday experiences that make us famous for service and ensures customers for life.

Please apply as soon as possible, as we expect a high volume of applications for this role. This may lead us to close the vacancy before the application closing date of Friday 25th July.

ABOUT OUR OFFER

• 6-month contract via Crews' People International, our contracting partner for seafarers
• Competitive Salary with Incentive Scheme
• Training, travel expenses and uniform is provided
• Accommodation and food is included
• Offer subject to obtaining an ENG1 Medical

ABOUT THE JOB

• Responsible for supporting the daily delivery and efficient running of the Destination Services operation and promotion of future cruises onboard their allocated vessel.
• Supporting the Destination Services Manager and Assistant Destination Services Manager to promote, administer and deliver the excursion programme and future holiday sales onboard.
• Maintaining a high level of customer service whilst displaying the ideals of Marella Cruises to enhance the passenger's overall enjoyment of the programme whilst maximising revenue potential and sales.
• Ensure the provision of independent advice (ensuring soft sell towards excursions) and support for the general operation onboard where directed.

ABOUT YOU

• A customer driven and positive individual who supports the promotion, delivery and efficient running of the Destination Services operation onboard.
• Confident and fun personality with a strong commitment to achieve targets and overcome challenges. Ensuring effective promotion and organization of both Destination Services and future cruises.
• Accountability to achieve customer service satisfaction scores through supreme knowledge of the shore excursion program, destinations and fleet deployment to optimize customer experiences.
• Contribute in the administration of all supporting paperwork and promotional materials (including Port Showcase, digital signage, TV screens and iPads) as directed by Destination Services Manager.
• Willingness to engage and collaborate with both internal and external parties involved in Destination Services and future cruises as required.
• Provision of information for independent passengers whilst maintaining the focus on excursions.
• Flexible approach and support of the wider operation onboard as necessary (e.g. embarkation duties and social functions).
• This is a customer-facing role, so strong communication skills in English are inportant. Are you comfortable communicating fluently in both spoken and written English?

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Please note that this job posting is made on behalf of Marella Cruises. However, Crews' People International Ltd. (CPIL) will be the employer of record for this position. While Marella Cruises is involved in the recruitment process, our crewing partner Viking Crew will also have access to candidate data and will be involved in any onboarding activities. All employment contracts, payroll, and employment-related responsibilites will be managed by Crews' People International Ltd. (CPIL). By applying for this position, you acknowledge and agree that your employment will be with Crews' People International Ltd. (CPIL) and not with Marella Cruises or any TUI Group entity.

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