Customer Data & Insights Analyst

Job Description

Do you think customer-first? Have you an analytical mindset? Do you like data? Then we’d love you to join us at TUI (Crystal Ski, Lakes & Mountains) where we’re committed to putting customer insights at the centre of everything we do. Reporting directly to the CX & Insights Lead, you’ll be part of the Marketing team responsible for understanding the customer booking behaviour and experience across the customer journey.

You’ll support with the capturing, maintaining and analysis of multiple data sources, to help the business drive its customer experience strategy, ensure stakeholders from around the business are equipped with the right insights to make informed decisions and enable CRM and Digital Marketing campaigns.

The role is based in Surbiton, however at TUI we believe work is something you do not somewhere you go. The successful candidate would be happy to visit our office once a week to collaborate with colleagues. The closing date for applications is Friday 29th December.

ABOUT THE ROLE

• Translate customer data and feedback gathered via the Ski, Lakes & Mountains Voice of the Customer programme into digestible, meaningful, actionable insight.
• Bring data sets together from around the business and analyse them to understand customers behaviours, needs and wants across the entire customer journey.
• Lead on and maintain continuous reporting, including through self-serve dashboards, which measure customer KPIs to enable our stakeholders to make informed decisions.
• Bring findings to life in compelling ways through visual, verbal and written means to share with stakeholders.
• Assist with the implementation of new surveys, data sets, feeds & platforms to continue and enrich what we know about our customers.
• Monitor the integrity of data and feeds used, including those for CRM campaigns.
• Support on the creation of customer contact lists for digital and marketing campaigns, making sure correct audiences are targeted.
• Work closely with the Proposition & Research Manager to support with research analysis and any data requests.

ABOUT YOU

• Highly numerate and analytical mindset with the ability to translate data into clear, meaningful insights
• Extensive experience using tools such as Tableau, Qualtrics, Alteryx, Power BI, SAP Business Objects, Cheetah mail and Spotfire
• Highly organised, process & detail orientated
• Ability to think strategically; see the bigger picture, analyse complex problems and quickly evaluate options to meet business expectations
• Proactive, problem-solving attitude with strong time management and prioritisation skills
• Good communication and presentation skills, including the ability to communicate data effectively to a range of audiences and key stakeholders in an engaging way

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Excellent rates with foreign exchange
• Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk . We really value your interest in TUI and will be back in touch with you shortly after the application closing date.