TUI Group • Luton, United Kingdom

AP Payment Coordinator

Employment type:  Contract


A little flex time

Job Description


The AP Payment Coordinator Destination Settlement is Reporting directly to the AP Query & Processing Assistant Manager and will be required to work as part of a team of ~10 x Payment Co-ordinators. He/She/They will be responsible to deliver excellent customer service by ensuring all payment queries are responded to in line with our service level agreements and tracked by means of a ticketing system. Furthermore he/she/they will ensure all suppliers are paid to terms and a good working relationship is maintained.


  • Promote and foster excellent working relationships with direct customers by dealing with queries in a prompt, efficient and professional manner.
  • Building exceptional working relationships with all key stakeholders .
  • Work with our offshore partners to investigate and clear invoices in error and identify any hoteliers not complying with company invoicing policy.
  • Complete supplier statement reconciliation to ensure invoices are received, payments are allocated correctly and recoveries have been recognised by the supplier.
  • There will be a need to support other AP Payment Coordinators both onshore and offshore and share knowledge to enable the team to become multi skilled to be able to cover all areas when required.
  • Support the AP Query & Processing Assistant Manager with monthly reporting on bad debt and aged creditors, investigating and attending calls as needed
  • Process improvement and compliance by liaising with internal departments and individuals.
  • Work closely with WNS, other payment coordinators and purchasing teams in an international context to identify and resolve emerging issues relating to invoice processing before they have a supplier impact.


  • A good Accounts Payable background.
  • Strong influencing skills.
  • You will be required to have an excellent telephone manner along with excellent written and oral skills.
  • You must have strong interpersonal skills including persuasiveness and/or assertiveness skills with excellent problem-solving skills and attention to detail.
  • You will be required to work to tight deadlines and show excellent communication skills.
  • We also require a candidate with good commercial awareness.
  • A sound knowledge of working with SAP would be an advantage.


  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance

At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

Company benefits

Health insurance – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Flexible working week
Religious celebration leave
Bank holiday swaps
Travel credit
Time off in-lieu
Buy or sell annual leave
Gym membership
Employee discounts
Mental health platform access
Open to part time work for some roles
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days

We asked employees of TUI Group how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average
Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA