United Kingdom | Stockton-on-Tees | TS17 6BJ | Dunedin House
Hours per week:
Type of contract:
Fixed term 12 Months
2024 User Experience Placement
*This is a 12-month placement which is based in Stockton on Tees; to be eligible to apply you must be in your penultimate year of university.
* Starting salary for the role is £21,400 per annum with fantastic progression and incremental roll off salary.
* Currently TUI is unable to provide visa sponsorship, you must have permanent right to live and work in the UK without sponsorship to be eligible to apply. This includes applicants in possession of a Tier 4 Student visa.
*** We have an under-representation of ethnic minority colleagues at TUI and therefore welcome applications from people who come from these groups
Want to get your career off to a flying start? The sky’s the limit with TUI. We’re the world’s number one tourism business, operating in around 180 destinations worldwide, which means limitless global opportunities for you and your future.
As part of our placement programme, you’ll spend one invaluable year working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way.
As a User Experience Executive, you’ll have the opportunity to support the delivery of best-in-class user experience solutions across our responsive, multi-national web portfolio – to give our customers the inspiration they need to find and easily book their dream holiday, through simple, usable, engaging, and exciting experiences. To do this you’ll be working collaboratively with UX colleagues, digital designers, and developers in an Agile development environment, and creating and maintaining effective relationships with key business stakeholders.
ABOUT THE JOB
As a User Experience Executive, you will be reporting to the Digital Experience Manager and be part of a small, semi-autonomous design team. You’ll be helping to deliver enhancements to a range of customer-facing sites that reach thousands of customers on a daily basis. You’ll add value by making their experiences simple, usable, engaging, and exciting. Your key responsibilities will be:
Supporting the DX team and with the practice of iterative, user-centred design
Collaborate on the building of wireframes and prototypes across mobile and desktop breakpoints using appropriate tools
Learn the right techniques and tools to use for the problem at, including cognitive walkthroughs, effective design reviews and ideation sessions
Work with the DX team to understand complex requirements and edge cases, help to identify solutions that reduce complexity and share your findings to validate and optimise your ideas
Collaborate with your design colleagues in the team to ensure delivery of effective end-to-end design
Sharing your ideas and progress on design work through design reviews with DX colleagues
Support the sharing experience on using new design techniques, tools and methods and being open to learning from others
Be open minded to the goals and objectives of other pods and help provide effective feedback and support where needed
Help understand our multi-national customers, their needs, and behaviours
Contribute to user-centered tools such as personas and journey maps to visualise and share customer empathy with stakeholders
Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight
·Support in delivery of Optimisation tests across all aspects of our OTA websites with an aim to increase conversion
Focuses on providing unrivalled service to our customers
- Hunger for learning, with a minimum of GCSE grade 4 or C (or equivalent) in English and Maths, and a commitment to completing a placement year (starting in 2024) as part of your third year at university. Ideally your degree subject will be in a creative subject (such as Fine Art) or Design
Analytical approach to solving problems and creating solutions
Brings innovative ideas and insights
Engages and collaborates with others
Natural drive to achieve both individual and business results with a commercial focus
Great at communicating with others
Adapts and shows resilience if faced with adversity
Hunger for learning, and a commitment to completing your placement year
A passion for business technology, as well an interest in the travel industry
ABOUT OUR OFFER
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange
- Pension scheme and life assurance.
At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here
We are part of the Disability Confident Scheme and welcome disabled applicants. As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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