Senior Fraud Analyst

Job Description

Who we are:

TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin.

Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning.

We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?

Description

The TrueLayer Senior Fraud Analyst plays an integral role in maintaining our first line of defence, supporting the FinCrime Advisory Manager in the execution of the firm’s global fraud strategy. This role requires a hands-on approach to monitoring activities, control management, and critical external liaison.

This is an exciting opportunity for an experienced professional to join TrueLayer and focus on operationalising our fraud prevention framework. The role will be key to managing high-priority operational tasks, including merchant oversight, law enforcement engagement, and tackling specific fraud typologies, such as Authorised Push Payment (APP) fraud.

This role sits within the Investigations team within the Financial Crime team (operating within the AML team structure), which is part of the wider Legal, Compliance, Policy and Risk department.

We are looking for someone with a minimum of 5+ years' proven experience in fraud prevention or investigation, who possesses a strong analytical drive and the ability to confidently engage with external stakeholders and law enforcement.

You will be supported by the FinCrime Advisory Manager and cross-functional teams to ensure you have the tools and information required to drive fraud prevention excellence.

As our Senior Fraud Analyst, you will:

• Law Enforcement Liaison: Act as the primary contact for all Law Enforcement (LE) requests and official engagement, ensuring timely and compliant delivery of required information.
• Merchant Fraud Monitoring: Conduct continuous monitoring and analysis of merchant activity and transactional data, proactively escalating anomalies and potential high-risk behavior.
• Merchant Support: Collaborate directly with merchants to support them in addressing underlying fraud issues through the adoption of appropriate controls and best practices.
• Fraud Controls Support: Work closely with the FinCrime Advisory Manager to assist in the development, implementation, and rigorous review of fraud controls and processes.
• APP Fraud Management: Oversee all processes and trend analysis related to Authorised Push Payment (APP) fraud reimbursement, ensuring strict alignment with internal policies.
• Internal Collaboration: Partner with Finance, Product, and Legal teams to ensure clear resolution paths and drive process improvements relating to APP fraud and wider incidents.
• Investigations & Analysis: Conduct ad-hoc, in-depth fraud investigations and data analysis to identify and articulate emerging fraud patterns, typologies, and potential risks to the wider team.
• Team Guidance: Provide effective guidance, support, and training to junior team members, assisting with complex escalations and decision-making where required.
• Operational Reporting: Contribute to accurate and timely fraud-related MI (Management Information) and reporting for the Global Fraud Lead and senior management.

Who you are:

• Experience: proven experience in a fraud prevention or investigations role, preferably gained within the banking or Financial Technology (FinTech) sector.
• Typology Knowledge: A strong, technical understanding of common fraud typologies, including Authorised Push Payment (APP) fraud and Account Takeover (ATO).
• Broad Financial Crime Knowledge: Broader understanding of the financial crime landscape, including fundamental knowledge of AML, CTF, and Sanctions requirements.
• Stakeholder Engagement: Confident and professional in engaging with both internal stakeholders across all levels and critical external parties, including law enforcement and merchants.
• Analytical Skills: Creative problem-solver with robust analytical and critical thinking skills to investigate complex cases and identify systemic issues.
• Proactivity: Demonstrates a proactive approach, comfortable with challenging existing processes and systems to drive continuous improvement.

We would be really excited if you have:

• Holds a relevant Financial Crime qualification (e.g., ICA, ACAMS).
• Prior experience acting as the direct point of contact for Law Enforcement requests.
• Experience in fraud prevention related to high-volume payment services or open banking.
• Demonstrable passion for the mission of fraud prevention and operational excellence within a fast-paced setting.

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

Benefits

What you can expect from us:

• Meaningful equity in the company 💰
• Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan , spending 2-3 days per week in the office.
• Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework 🧘
• A one-off remote-working budget to help you set up your home office 💺
• 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
• 2 volunteering days to support causes important to you
• Life Cover as part of our benefits package, offering financial protection and peace of mind for you and your loved ones 🛟
• 90 day ‘work from abroad’ policy 👩‍💻☀️
• Generous parental leave, above and beyond statutory requirements 👪
• Competitive pension contribution at 4% & 4% 🧓
• Private health insurance from the day you start 🧑‍⚕️
• Membership of mental wellbeing platform Spill and premium Calm subscription
• A €1000 budget to spend on learning & development each year 📚
• Free lunch from Just Eat 🥙 up to 3 days a week when you are in the office

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.