3–4 days/week at home

Fully flexible hours

Dog friendly

Apply now

Job Description

Who we are:

At TrueLayer, we’re creating a payments network that better connects banks, businesses and everybody. And we’re going big. We’re taking on cards with a payment method that’s actually designed for the online, on-demand world we live in. Removing friction from the most crucial part of commerce: the payment.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan and Dublin. And we’re trusted by industry leaders like Revolut, Coinbase and Nutmeg… though we’re not stopping here.

We’re on a mission to change the way the world pays, invests, shops and saves. To transform how people approach payments. To build a brand that redefines an entire industry — and we’d like your help to get us there. So what do you say?


TrueLayer KYC/Onboarding team are part of the engine which helps our client either pre or post-sign-up. This team has several functionalities from day-to-day Client Care to Technical Support but also Transaction Monitoring and AML investigations. Our KYC/Onboarding team have a full view of the customer journey influencing it at every step by ensuring our clients have a smooth experience using our platform from the very first time to business as usual.

This is an exciting opportunity for an Onboarding Lead to join Truelayer in developing TrueLayer's ongoing monitoring processes. You will play an integral role to maintain our first line of defence against money laundering and financial terrorism. This position is focused on protecting TrueLayer from financial crime exposure.

You will be supported by your team members and other cross-functional areas to ensure that you have access to information and tools to best develop our financial crime-fighting function!

As our Onboarding Lead, you will:

  • Manage the day-to-day Business as Usual (BAU) activities of the team of due diligence specialists, ensuring they are hitting the agreed SLAs and maintaining a high quality of work.
  • Act as a subject matter expert (SME); sharing operational & technical expertise and guidance with key stakeholders.
  • Act as an escalation point for due diligence related financial crime issues for junior members of the team and the wider business.
  • Identify potential gaps in existing due diligence systems and controls and drive enhancements and/or remediation. Working with Product owners to build automation and system improvements & gain operational efficiencies.
  • Proactively identifying areas of improvement with day to day processes and more widely in our approach to applying EDD principles. Ensuring that risks associated with current processes are identified and mitigated.
  • Assist the Head of Client Ops to ensure that due diligence solutions are effectively designed and contribute to the implementation of new processes where required e.g. to meet regulatory changes.
  • Lead ad-hoc projects relating to financial crime due diligence operations (e.g. end-user KYC project).
  • Advising on operational, regulatory and risk issues as we expand into new products, geographies and/or target markets.
  • Support with the execution of the QC Control Framework and operating models for due diligence & oversight of new and existing customers
  • Lead the accurate collation of management information ‘MI’ related to due diligence processes and reporting findings regularly to relevant senior management, the MLRO, Head of FinCrime and their team leaders.
  • Assessment of management information ‘MI’ to identify potential issues and plan for future resource needs.
  • Responsible for ensuring that operational procedures are kept up to date.
  • Assisting internal and external auditors on FC audits. Assisting the Head of ClientOps to track remediation projects and to close all outstanding findings from audits and risk assessments, reporting MI on progress.
  • Responsible for vendor management, working closely with onboarding suppliers and ensuring that the tool is fit for purpose, optimised and any issues are escalated.


About you:

  • Extensive experience onboarding higher risk customer types, including but not limited to those within the e-commerce merchants/ igaming/gambling and/or cryptocurrency space.
  • Experience in leading successful operational teams.
  • Ability to articulate Financial Crime (FC) risks and provide guidance to the wider team as to how these risks can be assessed, taking into account any mitigating controls, to make an informed decision as to whether a prospective customer should be onboarded.
  • Experience dealing with complex business models and a range of different business customer types.
  • Excellent working knowledge of Financial Crime risks, AML controls and KYC/CDD best practices.
  • Ability to act as a Subject Matter Expert (SME) for 1LOD DD, supporting other business areas with financial crime matters.
  • Ability to adapt to, and lead people through change in a positive manner.
  • Comfortable working with other functions and challenging or escalating, where required.
  • Experience in optimising due diligence processes and procedures.

We would be particularly excited if you have:

  • Experience in Finance, a Financial Technology company or a Technology company;
  • Experience in a hyper growth technology startup.
  • Experience in leading a Due Diligence (DD) enhancement project.

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!


What you can expect from us

  • Meaningful equity in the company 💰
  • Flexible hours and hybrid working — work from home 🏡and our incredible offices in London 🇬🇧Milan 🇮🇹 and Dublin 🇮🇪
  • Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework 🧘
  • A one-off remote-working budget to help you set up your home office 💺
  • 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍
  • 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
  • 2 volunteering days to support causes important to you
  • 90 day ‘work from abroad’ policy 👩‍💻☀️
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👪
  • Competitive pension contribution at 4% & 4% 🧓
  • Private health insurance from the day you start 🧑‍⚕️
  • Membership of mental wellbeing platform Spill and premium Calm subscription
  • A £1000 budget to spend on learning & development each year 📚
  • Free lunch from Just Eat 🥙 (If you choose to work from the office on Tuesdays and Wednesdays)

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave – above and beyond statutory requirements and with no minimum tenure
Enhanced paternity leave
Adoption leave
Work from anywhere scheme – max. 90 days a year as part of our hybrid work policy
24 days annual leave + bank holidays
Work from home allowance
Co-working space allowance
Pregnancy loss leave
Teambuilding days
Membership of mental wellbeing platform
Private health insurance from the day you start
12 fully-paid wellbeing days a year (on top of the holiday allowance)
£1,000 to spend on learning & development each year
Open up allowance - A £500/ quarter budget to visit colleagues and work from our offices in other countries

We asked employees of TrueLayer how satisfied they were with flexible working, and this is what they told us

Employees are somewhat happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel flexible working is supported for some people
Employees feel that they can mostly manage how they get their own work done
Working at TrueLayer

Company employees


Gender diversity (male:female)


Office locations

UK, Italy, Ireland

Funding levels


Hiring Countries

United Kingdom
Awards & Achievements
Most flexible Finance & Insurance companies

Most flexible Finance & Insurance companies

Industry awards 2022