TrueLayer • London, United Kingdom

Investigations Specialist

Remote-first – We meet both in / out of the London office occasionally

Fully flexible hours

Dog friendly

Job Description

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan and Dublin. And we’re trusted by industry leaders like Revolut, Coinbase and Nutmeg… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new areas all the time, we’re cornering a whole new category — and we’d like your support to get us there.


TrueLayer Client Operations team are part of the engine which support our clients either pre or post-sign-up. This team has several functionalities from day-to-day Client Care to Technical Support but also Transaction Monitoring and AML investigations. Our Client Operations team have a full view of the customer journey influencing it at every step by ensuring our clients have a smooth experience using our platform from the very first time to business as usual. This is an exciting opportunity for an Investigations Specialist to join TrueLayer in developing TrueLayers ongoing monitoring processes. You will play an integral role to maintain our first line of defence against money laundering and financial terrorism. This position is focused on protecting TrueLayer from financial crime exposure. We are looking for an AML subject matter expert who is well-versed in the risks associated with cryptocurrency and crypto assets. We're looking for someone who will assist the Financial Crime Manager in propelling forward the development of our Transaction Monitoring capabilities. We need someone who really understands the Financial Crime regulatory framework and cryptocurrency typologies and has expert knowledge in how to develop systems, write rules and employ models to most effectively detect and prevent all types of Financial Crime associated with crypto-assets. We are looking for someone who is prepared to contribute to continuous improvement opportunities in this area. You will be supported by your team members and other cross functional areas to ensure that you have access to information and tools to best develop our financial crime fighting function!

As our Investigation Specialist, you will:

  • Drive complex investigations and related to TrueLayer’s cryptocurrency verticals. This will involve articulating findings in a comprehensive report, identifying financial crime risks and making concise recommendations.
  • Helping to design the systems and controls to manage the risks associated with cryptocurrency and crypto-assets.
  • Drafting intelligence reports on crypto-related financial crimes trends and typologies and overseeing communication of these to the wider team.
  • Provide support scoping, designing and implementing transactions monitoring rules and scenarios to satisfy a risk-based approach.
  • Act as a crypto subject matter expert and provide training to the team and wider business and escalation point for queries made by junior members of the team and the wider business.
  • Support data sourcing and data quality processes for transaction monitoring, working with relevant stakeholders to review data quality issues and remediation priorities.
  • Be comfortable working to/ setting KPIs and support in the accurate collation of MI for Senior Management Team/ external reporting.


What we expect from you:

  • You have experience with crypto systems and tools, including a strong understanding of blockchain technologies (such as ChainAnalysis).
  • Experience conducting complex financial crime investigations related to crypto activity. Including, conducting analysis and presenting findings via a comprehensive assessment on the financial crime risks and recommendations.
  • Experience in formalising transaction monitoring rules and incorporating these into automated systems.
  • Ability to identify new and changing typologies to drive program enhancements, identifying gaps and sources of risk.
  • You should consider yourself a crypto subject matter expert.
  • Good working knowledge of Financial Crime risks, AML controls and regulatory standards.
  • Comfortable working with other functions and questioning or escalating, where appropriate.

We would be really excited if you have:

  • Experience performing transaction monitoring reviews for Cryptocurrency businesses.
  • Knowledge of the crypto industry players and what’s happening in the market.
  • Understanding of UK and EU AML/CTF legislation (international AML/CTF knowledge is advantageous)
  • Have a recognised Financial Crime qualification related to Cryptocurrency.
  • Experience in Finance, a Financial Technology company or a Technology company;
  • Experience in a hyper growth technology startup.


What you can expect from us:

  • Competitive salary and meaningful equity in the company 💰
  • Flexible hours and hybrid working — work from home 🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 and Dublin 🇮🇪
  • A £150 remote-working budget to help you set up your home office 💺
  • Flexible holiday policy, with 24 days as standard ✈️
  • Flexible bank holidays, so you can take those days whenever you like 🌍
  • 2 volunteering days to support causes important to you 🌳
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👦
  • Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
  • Private health insurance from the day you start 🧑🏽‍⚕️
  • 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
  • Membership of mental wellbeing platform Spill 🧘🏽‍♀️
  • £1,000 to spend on learning & development each year 📚

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (and know what an API is).

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave – above and beyond statutory requirements and with no minimum tenure
Enhanced paternity leave
Adoption leave
Work from anywhere scheme – max. 90 days a year as part of our hybrid work policy
24 days annual leave + bank holidays
Work from home allowance
Co-working space allowance
Pregnancy loss leave
Teambuilding days
Membership of mental wellbeing platform
Private health insurance from the day you start
12 fully-paid wellbeing days a year (on top of the holiday allowance)
£1,000 to spend on learning & development each year
Open up allowance - A £500/ quarter budget to visit colleagues and work from our offices in other countries

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options TrueLayer provides and then we anonymously survey a statistically significant proportion of their employees to make sure TrueLayer is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at TrueLayer

Company employees


Gender diversity (male:female)


Office locations

UK, Italy, Ireland

Funding levels


Hiring Countries

United Kingdom
What employees are saying

"I love that there is a high level of trust of employees. This fosters a highly productive environment where people really give their all."

Anonymous TrueLayer Employee

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