3–4 days per week at home

Fully flexible hours

Dog friendly

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan and Dublin. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new areas all the time, we’re cornering a whole new category — and we’d like your support to get us there.

The Role:

TrueLayer's Client Operations team are part of the engine which help our client either pre or post sign-up. This team has several functionalities from day to day Client Care to Technical Support but also Transaction Monitoring and AML investigations. Our Client Operations team have a full view of the customer journey influencing it at every step by ensuring our clients have a smooth experience using our platform from the very first time to business as usual.

As our Head of of FinCrime, you will be heading up the first line Financial Crime Team (made up of KYC and Investigations Specialists) whilst ensuring operational and resource effectiveness. Leading a team of 7 you will be strategic lead for the build-out of the wider Financial Crime programme across AML, DD and other related requirements.

This is an exciting opportunity for a creative leader to bring together some of the best assets in the industry to contribute to combating financial crime globally; defining our optimal growth strategy (buy, build, partner).

Along side this, your role will encompass but not be limited to:

  • Mentoring the team ensuring that customer risks are well articulated and risk ratings follow internal policy
  • Working closely with local MLROs to implement processes that are in line with TrueLayer’s risk tolerance and regulatory requirements, identifying gaps and suggesting improvements to the operating standards
  • Participating in the implementation and management of the AML/DD governance framework and producing the necessary Management Information to the executive body and other committees on all matters relating to AML/DD;
  • Ensuring that the recommendations of the 2nd line, internal and external audit bodies, within the scope of their responsibilities, are implemented and takes all necessary steps in this respect.
  • Ensuring that each member is trained on up-to-date policies and procedures
  • Partner with product managers to ensure that operational requirements are implemented
  • Publish procedures in line with TrueLayer’s risk tolerances.
  • Drawing up and submitting local regulatory reports (UK and EU).
  • Design quantitative and qualitative MI, reporting regularly to management and the MLRO on the state of the AML/DD measures and their effectiveness, incidents recorded, and the remediation plans in progress or to be implemented. Regularly reports to the Risk and Compliance Committee regarding incidents recorded;
  • Providing guidance to the commercial and product teams on current policies and procedures through formal training and informal advice including regular updates where changes have been made to the financial crime-related policies and procedures;
  • Review escalations and SARs before taking to the MLRO

Experience and skill set required

  • Proven history of solid internal/external stakeholder management and engagement skills coupled with an ability to influence and encourage change in a growing organisation.
  • Experience of operating with global responsibilities and accountabilities.
  • Global understanding of geo-political, VASP and financial crime risk.
  • A detailed understanding of the difficulties in supporting AML fraud prevention, detection and mitigation processes across multiple consumer devices/platforms, particularly in high-risk industries such as iGaming and Crypto.
  • Significant experience in implementing AML, fraud and cybercrime programs at an operational level with a detailed knowledge of AML fraud prevention, detection and mitigation processes.
  • A proven people leader and influencer.
  • The ability to work in a time-sensitive setting in a progressive environment.
  • Solid analytical and investigation skills, tempered by a constant understanding of deadlines and timescales.
  • Professional organisational skills and the ability to prioritise tasks in a results-orientated and enthusiastic manner.
  • A proficient, clear and influential communicator, both verbal and written. Will be required to operate in formal settings such as presentations, meetings and formal committees.
  • Knowledge and experience of working with the latest financial crime technologies


  • Significant experience in FinCrime or in Risk & Compliance.
  • Strong managerial experience (mixed of direct reports and indirect)
  • A good understanding of high risk financial businesses such as iGaming and Crypto
  • Strategy building
  • Comfortable working in a high-growth, constantly changing environment
  • Great prioritisation and project management skills
  • Comfortable rolling up your sleeves; anything from drafting procedures to implementing controls and reviewing cases where required - what is necessary to get the job done

We would be particularly excited if you have

  • ICA AML diploma/certificate or equivalent
  • European languages

What you can expect from us:

  • Competitive salary and meaningful equity in the company
  • Flexible hours and hybrid working — work from home and our incredible offices in London Milan and Dublin
  • A remote-working budget to help set up your home office
  • Flexible holiday policy, with 24 days as standard
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure
  • Enhanced pension contribution at 4% & 4%
  • Private Health Insurance from the day you start
  • 12 fully-paid Wellbeing Days a year (on top of the holiday allowance)
  • Membership of mental wellbeing platform Spill
  • £1,000 to spend on learning & development each year

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (and know what an API is).

Apply now
View company profile

3–4 days per week at home

Fully flexible hours

Dog friendly