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Transcom • Riga, Rīga, Latvia

Swedish speaking customer support specialist for NETS business clients

Employment type:  Full time
Salary:  €1,440 – €1,800 per month
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Job Description

It’s pretty amazing being a part of Transcom. The world’s biggest brands have picked us to take care of their customers, and the experiences we deliver bring them to life. Right now, Transcom Latvia is looking for a Swedish-speaking Customer Service Representative for NETS, one of Europe’s most innovative, modern, and fastest-growing digital finance and payment solutions companies.

This position presents you with an exciting opportunity to relocate to Latvia. Located just an hour's flight away from Stockholm, Riga, Latvia is a perfect match for you if you're looking for a relaxed and affordable lifestyle. Relocating to Riga will skyrocket your personal growth, introduce you to new cultures and experiences, and open doors to more opportunities in the future. Additionally, you'll find that the money goes much further here as the cost of living is, on average, 30% less expensive than in Sweden.

What's in it for YOU!

  • Work for NETS, one of Europe’s most innovative, modern, and fastest-growing digital finance and payment solutions companies,
  • 4-week training paid course. The training will take place at our office in Riga,
  • Support with the whole relocation process and settling in,
  • Health insurance after the probation period,
  • Work experience that boosts your career opportunities,
  • Continuous development through our internal learning platforms, and external training,
  • Team building, corporate, sports, and social responsibility events,
  • Free gym, life coach sessions, fruits in the office, and other benefits,
  • Modern office located in Riga, Vienības gatve 109,
  • Performance-based bonuses,
  • Referral bonuses - earn up to 2000 Eur for referring a friend,
  • Salary - 1500-1950 Eur gross (before taxes). Your salary will increase after 6 months and 12 months.

Join Transcom Latvia as a Swedish-speaking customer experience specialist!

In this role, you will:

  • Answer inbound customer calls in Swedish and analyze business issues in a fast, constructive manner,
  • Solve business issues related to invoices, payments, accounts, and terminal errors through phone and email
  • Take your communication skills to the next level by leading professional conversations with businesses,
  • Provide an excellent customer experience,
  • Work in a shift schedule (shift is 8h30min), 5 days a week. Supportive line working hours: Monday - Friday: 08:00-19:00
  • Work with set goals, where you will be assessed on speaking time and customer satisfaction, among other things.

What we are looking for?

  • Eager to learn new things and quickly adapt to change,
  • Prioritize customers and are always willing to help others,
  • Have a problem-solving mindset and attention to detail,
  • Speak fluently in Swedish and you have good English skills.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Don't feel like you meet every single qualification? At Transcom, we have an open mind, provide equal opportunities, and never tolerate discrimination, so if this role sparks your interest, we encourage you to submit an application despite any doubts you may have. You could still be a great fit for this role or others! Finally, if you find this application form too complicated or have any questions, don’t hesitate to reach out at tateamlatvia@transcom.com.

Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
Employees are largely happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are moderately happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees


Gender diversity (male:female)


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