Customer Service Representative - Finnish (M/F)

Job Description

Description & requirements

Description

We are seeking a highly motivated individual to join the Customer Support Team for a World-Famous Delivery company. As a Customer Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our customers, troubleshooting delivery issues.

Transcom is a global community of customer experience experts. All are nimble, curious, driven, lifelong learners, and committed to the world’s best loved brands. We are looking for Finnish Technical Support & Use Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us. The perfect opportunity for a individual.

What’s in it for you?

• At Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success;

• Cutting Edge Technology - be at the forefront of technology, working with the latest tech products and innovations;

• Career Growth - we offer robust professional development programs, mentorship, and opportunities for advancement within our diverse customer experience team. This is your chance to grow and evolve in a dynamic and fast-paced industry;

• Make a Real Impact - directly enhance users’ lives by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring our users get the most out of their technology, making a real difference in their lives;

• Additional employee benefits.

Join us as a Customer Support Representative:

• Advocate for our customers' needs and provide outstanding service.

What are we looking for:

• Native or fluent in Finnish;

• Intermediate english language user (B2+) - written and oral;

• Experience in custmser support;

• Positivity and ability to manage stressful situations;

• Active listener and strong interpersonal skills to build rapport with customers;

• Resourcefulness to find creative solutions and workarounds;

• Availability on 18th November or later start dates

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other.

We are Transcom - there is no limit to how far we can go together.